Customer Service Agent (Project-Based | Part-Time | Blended)

📍 Remote – Open to candidates in the Philippines
⏱️ Part-Time | Project-Based

💼 Opportunities vary depending on client needs
💻 Use Your Own Device
📅 About the Role

We’re looking for customer-focused and empathetic individuals to join our Flower Account as Project-Based Customer Service Agents. In this role, you’ll assist customers via calls, live chat, and email with orders, deliveries, product inquiries, and other concerns, providing a personalized and positive customer experience. This is an ideal opportunity for adaptable individuals who learn quickly, communicate effectively, and are committed to a project-based customer service role.
💬 What You’ll Do

- Handle customer inquiries through phone, live chat, and email professionally and efficiently.

- Assist customers with flower orders, delivery updates, cancellations, modifications, and general product inquiries.

- Resolve customer concerns with empathy while maintaining a positive customer experience.

- Personalize responses to each customer's situation rather than relying solely on scripted replies.

- Accurately document customer interactions and follow account procedures.

- Meet quality, productivity, and customer satisfaction expectations.

- Adapt quickly to seasonal changes in workload and business needs.

🎯 What You Bring

- Available to work 20–40 hours per week with a flexible schedule, including weekends and holidays if needed.

- Must not be currently employed or studying, ensuring full availability for the project-based campaign.

- Excellent verbal and written English communication skills.

- Comfortable handling voice, chat, and email support.

- Quick learner with the ability to absorb new processes and product knowledge rapidly.

- Strong empathy and active listening skills.

- Able to personalize customer interactions naturally and build rapport.

- Customer service or BPO experience is an advantage, but not required.

- Customer-first mindset

- Strong problem-solving skills

- Adaptability in a fast-paced seasonal environment

- Attention to detail

- Positive attitude and reliability

- Ability to remain calm under pressure during peak seasons

🚀 Interested? Apply now to be part of our candidate pool! We look forward to connecting with you.

Originally posted on Himalayas