Customer service agent

Join our team of customer service and technical support experts. Plus: You can work from home anywhere in Colombia! - all we ask is a stable internet connection Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information. Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and customer onboarding. Support will be in Spanish and English, applicants need to speak both languages. - Advanced English Level (B2/C1) - Minimum 1 year experience in customer service, preferably in service or E-commerce industry. Outstanding students and new graduates are also welcomed to apply. - Possess technical aptitude or familiarity with software concepts (CRM, Ticketing, Email). - Find creative problem solving satisfying, motivated, always curious and constantly eager to learn. - Thrive in a dynamic and collaborative environment and be comfortable with ambiguity. - They are able to take ownership of challenging scenarios and bring them to resolution. - Have a clear, professional and informative communication style. - High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit - Ability to work under pressure, strong communication skills and exceed beyond expectation - Excellent compensation and multiple perks. - 100% remote work. - Work week from Monday to Friday. - Indefinite Term Service Contract - Employment stability and growth opportunity - And more Fygaro is an eCommerce business builder that enables entrepreneurs and businesses of all sizes to sell online. Winners of the Visa Everywhere Initiative 2020, Fygaro is a leading technology startup focused on helping SMEs and entrepreneurs in the LAC region adopt e-commerce in their business strategy for continued growth. Originally posted on Himalayas