Customer Onboarding Specialist for Company Incorporations

Headquarters: Remote

URL: https://flagtheory.com/

Job Responsibilities

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Own the post-sale customer journey for company incorporation services across multiple jurisdictions.

Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care.

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Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly.

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Coordinate with external vendors to ensure timely, accurate service delivery.

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Maintain and update SOPs for all onboarding and incorporation-related workflows.

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Identify friction points and implement improvements that enhance client satisfaction and response rates.

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Ensure compliance with internal quality checks and jurisdictional regulatory standards.

Requirements / Must Have

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2+ years of hands-on experience in corporate services or company incorporation.

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Proven knowledge of KYC processes and compliance protocols.

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Strong organizational skills; able to self-prioritize and manage multiple client onboarding tracks.

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Excellent written and spoken English; clear communicator under pressure.

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High level of empathy and client orientation; anticipates client concerns before they escalate.

- Critical thinking is an absolute must-have

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Demonstrated self-motivation and proactiveness in remote environments.

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Listen, Learn, Grow mindset

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Minimum 2 years of successful remote work experience.

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Strong proficiency with Google Workspace (Docs, Sheets, Calendar, Drive).

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Based in a European timezone (UTC to UTC+3).

Nice to Have

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Experience handling KYC for complex incorporations and/or international bank account setups.

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Multilingual fluency, particularly in languages relevant to offshore or international clientele.

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Familiarity with CRM tools or client-facing ticketing systems.

Benefits

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Work from anywhere, on a flexible schedule, part of a fully remote team

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Compensation based on experience with regular performance reviews

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20 paid vacation days per year

To apply: https://weworkremotely.com/remote-jobs/flag-theory-customer-onboarding-specialist-for-company-incorporations-full-time-3