Customer Marketing & Product Marketing Knowledge Intern

lThe intern will support clear communication between Customer Experience, Product Management,

Marketing, and customers by organizing product knowledge, customer feedback, and customer-facing
communications.
Key Responsibilities
Requirements

 Help align CX and Product Management teams by organizing customer feedback, product questions,
and feature requests.

 Draft and update customer communications through Intercom, email, in-app messaging, and help-
center content.

 Support product marketing materials such as product updates, FAQs, release notes, and customer
education content.

 Identify recurring customer questions and knowledge gaps, and recommend ways to improve
communication and product adoption.

 Maintain shared knowledge resources and provide concise summaries of customer insights to internal
teams.

Originally posted on Himalayas