Customer Intake Specialist - Extended Coverage Representative

MG Customer Intake Specialist - Extended Coverage Representative
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Medical Guardian is a leading provider of innovative medical alert systems for seniors, allowing for enhanced independence and security.
Medical Guardian
Employee count: 201-500
United States only

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MedScope (a division of Medical Guardian ) is a fast-paced and rapidly growing health and safety company. We are seeking a responsible, organized multi-tasker to fill a role in the Customer Intake Department. The ideal candidate will be skilled with using our customized system to input new orders that arrive via phone, fax, or email. Registration duties include verifying information contained on the order form; communicating directly with either the customer or the referring source as needed; navigating varying healthcare portals to find customer information needed during the Intake process; entering the order and all relevant information into our customized system; correcting existing customer records when notified of changes; cancelling customer accounts; answering calls and emails daily from both customers and care managers.

Ability to work as part of a team, across varying departments a must. Compliance with HIPAA guidelines required, as there will be handling of confidential health information.

This position follows an extended schedule that differs from the standard 9:00 AM – 5:00 PM ET shift worked by the rest of the team. The first 5 to 5.5 hours will overlap with standard team hours, while the remaining portion of the shift is dedicated to supporting our expanding national partnerships that require evening phone coverage. This includes answering inbound calls from members who wish to opt in to eligible Medicare Advantage services. When not on calls, the representative will complete standard intake processing tasks, including email and fax order entry. While this role may eventually expand to include additional extended coverage team members, the current position requires someone who can work independently and maintain productivity during evening hours with limited or no direct managerial support.

This is a full-time position requiring a daily schedule of 12:00 PM - 8:00 PM EST. Please note that up to the first 30 days of employment will require a traditional 9:00 AM - 5:00 PM EST schedule to allow for proper onboarding and training.

Hourly rate: $21/hour

Permanent residency in one of the following states is required: PA, DE, GA, MI, NC, TX, NJ, and FL only.
Tasks:
- Monitoring varying queues throughout the day for Intake communication: new orders; updates to existing customer records; service cancellations, etc.
- Reading the communication critically to determine what action needs to be taken before completing the task or entering data into company database
- Navigating varying healthcare portals and online resources, when applicable, to find specific information needed to process new orders
- Identifying when information is missing or incorrect, and taking the needed steps to correct and process the order
- Making necessary changes to existing customer records, and cancelling service when needed
- Answering phone calls and emails daily

Requirements
- Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
- Minimum associate degree in healthcare related field (preferred)

- Proficiency in the Microsoft Office suite of applications required
- Ability to type at least 40 WPM
- Must complete daily tasks assigned
- Must be detail oriented
- Ability to adapt to changes

Behavioral Requirements:
- Intelligent individual with excellent oral and written communication skills
- Critical thinker - ability to decipher when things are missing or incorrect
- Accurate and organized - heavy data entry of important information
- Friendly phone demeanor - will be in direct contact with both customers and referring sources
- Team player - will work on the Intake team as well as with other departments daily
- Punctual and reliable with a professional appearance and demeanor

Benefits
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation & Public Holidays)
- Short Term & Long Term Disability
- Retirement Plan (401k)

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About the job
Apply before
Oct 27, 2026
Posted on
Aug 29, 2026
Job type
Full Time
Experience level
Entry-level Mid-level

Location requirements
Suggest an edit

United States

Hiring timezones
Show UTC offsets

United States +/- 0 hours

Job categories
Customer Intake Medical Devices Healthcare Administration Patient Services Order Processing Claims Intake Specialist Customer Intake Coordinator Insurance Customer Service Representative Claims Intake Technician Inbound Customer Service Representative Remote Insurance Intake Analyst Insurance Call Center Representative Claims Call Specialist

Skills
Microsoft Office Data Entry Phone Support Email Communication Order Processing Customer Service HIPAA Email Support Fax Order Entry Typing

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About Medical Guardian

Learn more about Medical Guardian and their company culture.

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Medical Guardian delivers innovative solutions that transform the way older adults maintain independence and security. Founded in 2005 by Geoff Gross in Philadelphia, Pennsylvania, the company is recognized as a leader in connected care, equipping seniors with state-of-the-art medical alert systems designed to provide peace of mind to both users and their loved ones.

With over 600,000 active members, Medical Guardian enables seniors to live independently while ensuring help is just a button press away. Their product line includes in-home systems, on-the-go devices, and wearable medical alert smartwatches, all tailored to suit various lifestyles and needs. The firm is committed to improving the quality of life for its customers, facilitating a lifestyle characterized by freedom and confidence.

Apply now
Job expired?

Please let Medical Guardian know you found this job on Himalayas. This helps us grow!
Apply now

About the job
Apply before
Oct 27, 2026
Posted on
Aug 29, 2026
Job type
Full Time
Experience level
Entry-level Mid-level

Location requirements
Suggest an edit

United States

Hiring timezones
Show UTC offsets

United States +/- 0 hours

Job categories
Customer Intake Medical Devices Healthcare Administration Patient Services Order Processing Claims Intake Specialist Customer Intake Coordinator Insurance Customer Service Representative Claims Intake Technician Inbound Customer Service Representative Remote Insurance Intake Analyst Insurance Call Center Representative Claims Call Specialist

Skills
Microsoft Office Data Entry Phone Support Email Communication Order Processing Customer Service HIPAA Email Support Fax Order Entry Typing

Browse similar jobs
Remote Entry-level Customer-Intake Jobs Remote Full Time Customer-Intake Jobs Remote Entry-level Customer-Intake Jobs in United States Remote Full Time Jobs in United States Remote Customer-Intake Jobs in United States

Claim this profile MG Medical Guardian

Company size

201-500 employees

Founded in

2005

Chief executive officer

Geoff Gross

Markets
Healthcare Technology Medical Devices Senior Care Connected Care Wearable Technology Emergency Response Systems Aging in Place Solutions Telehealth Personal Safety Devices Home Health Care

Employees live in
United States

View company profile

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