Customer Concierge & Client Success Coordinator

Customer Concierge & Client Success Coordinator

Hours: 30–40 hours/week (Full-Time Preferred)

Pay: $9–$12 USD/hour (depending on experience)

Location: Remote

Schedule: Must be available during EST business hours

About CORE Systems

Core Systems helps home improvement businesses across the US grow through marketing, operations support, and an exceptional end-to-end customer experience. We specialized in helping businesses in roofing, windows, doors, gutters, and exterior remodeling to deliver a smooth, professional journey for every homeowner — from the first phone call through the final installation.

We're looking for someone who genuinely enjoys helping people, thrives in a fast-paced environment, and takes pride in creating outstanding customer experiences for the clients we support.

About the Role

As a Customer Concierge & Client Success Coordinator, you'll become the primary point of contact for homeowners after they decide to move forward with one of our clients.

This role combines customer service, scheduling, project coordination, and administrative support to ensure every customer receives a smooth, professional experience throughout their project. You'll work closely with our clients' sales, production, and installation teams to keep projects moving while providing proactive communication and five-star service to homeowners.

This is not a passive support role. We're looking for someone who takes ownership of the customer experience, anticipates needs before they become problems, and becomes a trusted resource for both homeowners and the internal teams they support.

Responsibilities

Customer Success & Client Care

-Serve as the primary point of contact for customers throughout their project.

-Answer incoming calls, emails, and text messages professionally and promptly.

-Provide installation updates and keep homeowners informed throughout every stage of their project.

-Assist customers with installation questions and resolve concerns with empathy and professionalism.

-Coordinate communication between customers and internal departments.

-Build trust and create a five-star customer experience.

Scheduling & Project Coordination

-Schedule repair and service appointments.

-Schedule second measurements and field inspections.

-Coordinate installation dates with homeowners and production teams.

-Confirm appointments and communicate schedule changes.

-Ensure customers are fully prepared for upcoming appointments and installations.

Administrative Support

-Register manufacturer warranties after project completion.

-Process HOA approval paperwork and related documentation.

-Maintain accurate customer records within the CRM.

-Perform detailed data entry with a high level of accuracy.

-Organize digital files and customer documentation.

-Track project milestones and ensure required documents are completed.

Operations Support

-Work closely with sales, production, service, and installation teams.

-Follow up on outstanding customer requests.

-Help resolve scheduling conflicts and customer issues.

-Maintain organized spreadsheets and reports.

-Assist leadership with administrative projects as needed.

Qualifications:

Required

-2+ years of customer service, client success, administrative, or project coordination experience.

-Exceptional phone and written communication skills.

-Strong organizational and multitasking abilities.

-Ability to remain calm and professional while handling customer concerns.

-Excellent attention to detail.

-Comfortable learning new software and technology.

Proficient with:

Google Sheets

Google Docs

Gmail

Data entry and digital file organization

Preferred

Experience in one or more of the following industries:

Home Improvement

Construction

Roofing

Windows & Doors

HVAC

Plumbing

Restoration

Legal

Property Management

Experience with CRM software is highly preferred.

Ideal Candidate

The ideal person for this role is:

-Naturally caring and customer-focused.

-Highly organized and dependable.

-A proactive problem solver.

-Comfortable managing multiple priorities.

-Detail-oriented with excellent follow-through.

-Able to communicate confidently with homeowners and internal teams.

-Professional under pressure.

-Passionate about delivering an exceptional customer experience.

What Success Looks Like

-Within your first 90 days, you will:

-Consistently provide a five-star customer experience.

-Keep projects moving efficiently through proactive communication.

-Successfully coordinate repairs, measurements, and installations.

-Maintain accurate customer records and documentation.

-Help improve customer satisfaction by providing timely updates and clear communication.

-Become a trusted resource for both our customers and internal team.

How to Apply?

Apply Here:

https://docs.google.com/forms/d/e/1FAIpQLScSWkB8hgRkYnoq8EhKKG9XYnFm3c-_Q-ilOY1Y4ft3whtb5w/viewform