CRM Software Engineer

Company Overview  

PartnerOne is a long-term software investment group that acquires, operates, and scales successful enterprise technology companies worldwide. With over 30 years of experience, PartnerOne owns and manages a portfolio of high-growth software businesses that serve more than 2,000 leading corporations and government organizations globally. Our focus on operational excellence, sustainable growth, and continuous improvement creates a high-performance environment where accountability, ownership, and collaboration drive success.  

 Position Summary  

We are seeking a highly skilled CRM Software Engineer to support the development, customization, automation, and integration of enterprise CRM platforms, with a primary focus on Zoho CRM and the Zoho One ecosystem.  

This role is responsible for translating approved business requirements and CRM architecture designs into working solutions through configuration, scripting, coding, automation, integrations, and system enhancements. The CRM Software Engineer will work closely with the Corporate CRM Architect, Business Analysts, and business stakeholders to build and maintain scalable CRM solutions that support multiple companies operating within a shared CRM framework.  

The ideal candidate has experience working across multiple CRM platforms including Salesforce, Sage, Quickbooks, HubSpot, and Zoho CRM, with strong software development and systems integration expertise.  

Key Responsibilities 

CRM Development & Configuration 
- Configure and customize Zoho CRM modules, layouts, forms, fields, profiles, roles, and permissions. 
- Develop and maintain custom functionality within Zoho CRM and related Zoho applications. 
- Implement business workflows, blueprints, automation, approval processes, and notifications. 
- Create custom reports, dashboards, KPIs, and analytics solutions. 
- Configure CRM environments based on established solution designs and implementation specifications. 

Software Development & Scripting 
- Develop custom solutions using: 
- Zoho Deluge 
- JavaScript 
- REST APIs 
- Webhooks 
- SDKs 
- Custom Functions 
- Serverless integrations 

- Write, test, deploy, and support CRM scripts and automation. 
- Create reusable components and development standards for multiple company implementations. 
- Troubleshoot, optimize, and enhance existing CRM functionality. 

Integrations 
- Develop and maintain integrations between Zoho CRM and external systems including: 
- ERP platforms 
- Financial applications 
- Support platforms 
- Marketing automation systems 
- eCommerce solutions 
- Third-party APIs 

- Build API connections and middleware solutions. 
- Support data synchronization and workflow automation across platforms. 

Data Migration & Conversion Support 
- Assist with data migration projects from: 
- Salesforce 
- NetSuite CRM 
- Microsoft Dynamics 
- HubSpot 
- Legacy CRM platforms 

- Perform data mapping, transformation, validation, and migration support. 
- Develop import and validation scripts to improve migration efficiency and data quality. 

System Maintenance & Support 
- Troubleshoot CRM issues and provide technical support. 
- Monitor system performance and proactively address technical issues. 
- Participate in testing, deployment, and release management activities. 
- Maintain development, test, and production environments. 
- Support CRM upgrades and new feature deployments.