Crisis Helpline Responder (Laos)

Be the Voice That Makes a Difference.

As a Crisis Helpline Responder, you’ll provide immediate, compassionate support to individuals experiencing distress or crisis. Your work will directly contribute to safety, stabilization, and connection to life-saving resources.

This is a remote, part-time role with flexible scheduling. Local language fluency is preferred, but all qualified, mission-aligned candidates are encouraged to apply.
Why This Role Matters

You’ll serve as a lifeline for individuals facing suicide risk, self-harm, and acute emotional crises—making a real, immediate impact every shift.
Responsibilities

- Respond to crisis hotline calls with empathy and professionalism

- Provide evidence-based crisis counseling and de-escalation support

- Conduct risk assessments and arrange emergency services or referrals when required

- Maintain accurate and confidential call documentation

- Develop tailored crisis management and safety plans

- Ensure smooth handovers between shifts

- Dedicate each shift exclusively to Intellect crisis support services

Requirements

- 1–3 years of helpline experience (paid or volunteer)

- Proven ability to manage high-risk situations

- Emotional resilience and calm decision-making under pressure

- Fluency in Lao and English ; additional languages are a plus

Originally posted on Himalayas