Corporate Travel Specialist

Your role
Corpay is currently looking to hire a Corporate Travel Specialist within our Lodging division. This position falls under our TA Connections line of business and is located in located in Colombia. The Corporate Travel Specialist will manage the daily activities of the corporate travel and training for the airlines. They will follow all compliance and operational policies to ensure our client requests are managed timely meeting SLA’s. In addition, will liaise with clients, partners, and colleagues to ensure consistent resolution. You will report directly to Corporate Operations Manager and regularly collaborate with teams and departments. What you'll be doing
Role Responsibilities

The responsibilities of the role will include:

- Cultivate all interactions with the client relationship

- Answer calls, emails, chats and process all requests timely

- Resolve all client and hotel requests

- Conduct appropriate client communications as needed

- Ensure clients requests related to corporate travel are handled in a timely and effective manner

- Remain focused on tasks and client requests based on priority

- Collaborate with Corporate Travel Team Leads and Manager to ensure all issues are addressed timely

- Participate in all refresher training, work within a team environment

- Manage daily tasks via remote and Teams communication

- Manage daily workflow and all airline queues

- Demonstrate ability to work collaboratively, work in a team environment and deliver superior service.

- Demonstrate professional communications on all platforms, via Teams

- Proven problem-solving skills

- Ability to thrive and excel in a fast-paced environment with changing priorities

- Demonstrate a positive “can-do” attitude, self-motivated and committed to high workplace standards

- Proven effective and professional oral and written communication skills with various levels of audience

Qualifications & Skills

- High School Diploma or higher qualification is required

- Two years’ experience of hotel/travel industry experience is necessary

- Passion for customer service and must have relevant work experience

- Excellent mental capacity to make quick, smart, and rational decisions using common sense and positive attitude

- Effective communication skills and great listening skills

- Commitment to continuous improvements, changes and has a willingness to learn

- Self-motivated and able to work independently and as part of a team

- Excellent communication via channels, phone, chat and email

- Ability to handle multiple tasks, priorities under pressures and challenging interactions in a high-volume, fast-paced, and target-based environment

- Ability to follow complex and dynamic Standard Operating Procedures (SOPs)

- Must be able to work flexible hours, including early mornings, late evenings, night, weekends and national holidays

About Corpay
About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay , we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanc