Corporate Services Administrator

Role Purpose

The Corporate Services Administrator plays a pivotal role in supporting administrative, operational and communication functions across the company. This role ensures high‑quality, inclusive and timely support for internal teams, members and external stakeholders.
Rostering / Delivery Focus

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Provide high‑quality administration and customer support for Programs

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Core responsibilities: rostering support, scheduling, participant communication, incident triaging, phone/email enquiries

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Additional responsibilities: issuing quotes, booking travel, CRM management

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Must follow seamless processes and provide clear handover to the other administrator

Key Responsibilities
Organisational Administration

- Manage central inboxes and phone lines

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Provide administrative support across all departments

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Support travel bookings, stationery and merchandise

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Assist CEO, COO and CFO with diary and meeting management

Data, Systems & Reporting

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Maintain data integrity across CRM, CMS and project systems

- Assist with system migrations

- Support payroll and rostering data entry

- Ensure correct data entry and linking

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Follow all paperwork and process requirements

Candidate, Participant & Community Support

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Act as first point of contact for candidates, participants and weekend staff

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Support onboarding, applications and communications

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Coordinate drop‑in sessions, workshops and online events

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Ensure accessible and inclusive communication

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Process NDIS quotes and progress reporting

Rostering & Program Logistics

- Manage rostering systems efficiently

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Maintain attendance rolls, absentee forms, support worker rosters and WhatsApp groups

- Identify engagement issues and escalate

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Complete payroll and timesheet reconciliation

Technology & Equipment Management

- Support onboarding of new staff

- Liaise with managers for system access

Communications & Engagement

- Create accessible templates

- Distribute timely updates

- Ensure consistent brand tone

General

- Participate in staff meetings

- Maintain confidentiality

- Support other team members as required

Skills, Knowledge & Attributes

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Minimum 2 years’ experience in admin, communications or member support

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Excellent organisation and attention to detail

- Strong written and verbal communication

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Problem‑solving and risk management skills

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Experience with CRM, CMS and project management tools

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Proactive, flexible and comfortable working remotely

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Strong interpersonal skills and inclusive practice

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Governance or payroll experience desirable

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Knowledge of disability, education or arts sectors advantageous

Selection Criteria

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Certificate/Diploma in Business Administration (desirable)

- Proven administrative expertise

- Strong communication skills

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Stakeholder engagement and problem‑solving

- High attention to detail

- Ability to work across time zones

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Proficiency with Google Workspace, Microsoft Office, CRM, Asana

- Strong team collaboration

Person Specification

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Highly organised, detail‑focused, calm under pressure

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Strong sense of responsibility and follow‑through

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Inclusive mindset and commitment to accessibility

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Enjoys fast‑paced, service‑oriented environments

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Self‑starter who works across departments to “get the job done”

Originally posted on Himalayas