Corporate Services Administrator
Role Purpose
The Corporate Services Administrator plays a pivotal role in supporting administrative, operational and communication functions across the company. This role ensures high‑quality, inclusive and timely support for internal teams, members and external stakeholders.
Rostering / Delivery Focus
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Provide high‑quality administration and customer support for Programs
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Core responsibilities: rostering support, scheduling, participant communication, incident triaging, phone/email enquiries
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Additional responsibilities: issuing quotes, booking travel, CRM management
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Must follow seamless processes and provide clear handover to the other administrator
Key Responsibilities
Organisational Administration
- Manage central inboxes and phone lines
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Provide administrative support across all departments
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Support travel bookings, stationery and merchandise
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Assist CEO, COO and CFO with diary and meeting management
Data, Systems & Reporting
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Maintain data integrity across CRM, CMS and project systems
- Assist with system migrations
- Support payroll and rostering data entry
- Ensure correct data entry and linking
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Follow all paperwork and process requirements
Candidate, Participant & Community Support
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Act as first point of contact for candidates, participants and weekend staff
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Support onboarding, applications and communications
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Coordinate drop‑in sessions, workshops and online events
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Ensure accessible and inclusive communication
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Process NDIS quotes and progress reporting
Rostering & Program Logistics
- Manage rostering systems efficiently
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Maintain attendance rolls, absentee forms, support worker rosters and WhatsApp groups
- Identify engagement issues and escalate
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Complete payroll and timesheet reconciliation
Technology & Equipment Management
- Support onboarding of new staff
- Liaise with managers for system access
Communications & Engagement
- Create accessible templates
- Distribute timely updates
- Ensure consistent brand tone
General
- Participate in staff meetings
- Maintain confidentiality
- Support other team members as required
Skills, Knowledge & Attributes
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Minimum 2 years’ experience in admin, communications or member support
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Excellent organisation and attention to detail
- Strong written and verbal communication
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Problem‑solving and risk management skills
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Experience with CRM, CMS and project management tools
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Proactive, flexible and comfortable working remotely
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Strong interpersonal skills and inclusive practice
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Governance or payroll experience desirable
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Knowledge of disability, education or arts sectors advantageous
Selection Criteria
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Certificate/Diploma in Business Administration (desirable)
- Proven administrative expertise
- Strong communication skills
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Stakeholder engagement and problem‑solving
- High attention to detail
- Ability to work across time zones
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Proficiency with Google Workspace, Microsoft Office, CRM, Asana
- Strong team collaboration
Person Specification
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Highly organised, detail‑focused, calm under pressure
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Strong sense of responsibility and follow‑through
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Inclusive mindset and commitment to accessibility
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Enjoys fast‑paced, service‑oriented environments
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Self‑starter who works across departments to “get the job done”
Originally posted on Himalayas