Consumer Care Advocate

By joining Sedgwick , you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance
Consumer Care Advocate
Consumer Care Advocate

🌟 Build Your Future with a Team That Wins Together!

At Sedgwick , you're more than an employee, you're part of a team that supports, empowers, and celebrates your success every step of the way.

✨ Why You'll Love Working Here:

🔹 A Career Built on Stability
Enjoy a dependable work environment with both in-office and virtual opportunities.

🔹A comprehensive training program
Start strong with comprehensive training designed to help you confidently support employees and customers from some of the world's most recognized brands.

🔹 Personalized Support & Coaching
Receive guidance from dedicated leaders and mentors who are invested in your growth and success.

🔹 Endless Opportunities to Grow
Take your career to the next level with ongoing development, new challenges, and opportunities for advancement.

🔹 Benefits That Put You First
Our inclusive benefits package is designed to support your physical, mental, financial, and professional well-being.

🚀 Join a team where your contributions matter, your growth is encouraged, and your future is full of possibilities.

Your next big opportunity starts here—are you ready to join us?

See what a day in the life of a Consumer Care Advocate is like: SED23026 - Mariah_01-09-24 (vidyard.com) &

Learn more about our Consumer Care Advocate: Care Team (ceros.com)

PRIMARY PURPOSE: To provide high quality service to both internal and external customers, delivering an easy and efficient customer experience for routine lost time.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

-
Processes incoming calls, faxes and voicemails from claimants, providers, clients, attorneys, etc., resolving their claims related questions and issues in accordance with designed guidelines and policies.

-
Communicates claims status and current claim activity with client and appropriate medical contact; responds to inquiries about jurisdiction- and claim-specific issues.

-
Enters data into claims system(s) and ensures claim files are properly documented and claims coding is correct.

-
Coordinates claimant address updates or changes with internal departments.

-
Provides referrals to legal, utilization review, pharmacy, and Special Investigations Unit (SIU) as appropriate and coordinates independent medical examinations.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

- Performs other duties as assigned.

-
Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing
High school diploma or GED required. Associate’s degree from an accredited college or university preferred. Professional certification as applicable to line of business preferred.

Experience
Two (2) years of administrative and/or customer service experience or equivalent combination of education and experience required.

Skills & Knowledge

-
Excellent oral and written communication skills

-
PC literate, including Microsoft Office products

-
Strong investigation and organizational skills

- Good interpersonal skills

- Ability to work in a team environment

-
Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadli