Consumer Bank Ops Innovation Program Manager
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.
We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!
SUMMARY/OBJECTIVES
The Consumer Bank Ops Innovation Program Manager is responsible for all tasks and challenges encountered in the operation of their assigned position. This individual has the responsibility of leading strategy, execution, and oversight of innovation initiatives within branch locations. This includes tasks assigned, project readiness, implementation, and engagement plan to support Consumer Bank KPI’s and Goals as well as the Company strategic priorities. This is a fast-moving position that requires strong leadership including cross-departmental partnerships, critical thinking, decision-making, prioritization, detail orientation and outstanding organization to meet aggressive timelines. Must be adaptable to changing circumstances, possible travel and extended working hours. These projects may be more technical in nature. This individual is a professional and personable leader committed to SouthState Bank s strategic priorities and exemplifies our Core Values.
ESSENTIAL FUNCTIONS
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Ambassador of the SouthState Cultural Cornerstones and Core Values.
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Cross Departmental Support by contributing to establishing and maintaining a unified team.
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Extensive, in depth understanding of Consumer Bank operations, including bank policies and procedures, government regulations and all service and operational standards and their impact on the financial and risk performance of SouthState Bank .
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Ensure policies, procedures, and processes are highly customer centric in thought and delivery. Work to remove obstacles that prevent bankers from creating Meaningful and Lasting Relationships and/or hinder their sales process/opportunities.
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Develop and manage a Branch Growth/Innovation Management Program: Oversees and coordinates all aspect of branch opening, closing relocations, LPOs and Operation movements that involve other Line of Businesses by supporting efficient collaboration and alignment with company standards under the OCC Regulations and the Community Reinvestment Act (CRA) guidelines, where all tasks are completed efficiently.
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Work with the Line of Businesses to Identify emerging trends, technologies, and best practice to enhance branch operations and customer experience, this could include designing, pilot, and implement the process improvement.
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Technology Liaison is responsible for managing process improvement with this Line of Business and Technology. When a project or process improvement involves Technology , this role collaborates with the business unit to update related tasks and ensure the appropriate stakeholders are involved.
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Banking Hours Coordinator- responsible for any projects related to changing hours across our footprint to ensure consistency and that all business lines are aware and tasks are assigned as appropriate, and communication takes place.
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Ensure that updates to the OCC Regulatory Branch master are made in tandem with the FFIEC Branch list under the SouthState Bank , N.A. entry, reflecting all necessary information for conversions, openings, and closings, and verifying that the data is complete and accurate.
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Merger, Acquisition and Conversion Project Manager and Conversion Support, clear and concise communication with update related as assigned.
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Application Release Project Manager – manages ap