Compliance Manager

Job Title: Compliance Manager

Compensation: $90,000 to $120,000
Location: Remote, Non-exempt

About Darwin Homes

At Darwin Homes, we fundamentally believe that the rental experience is broken. Too often, property management—serving as the middleman between investors and residents—often means shoddy service, hidden fees, and inefficient processes that shortchange everybody involved. Darwin was built to make residents' and owners' lives easier through an innovative ecosystem of technologies. We have created the best product in the market for residents to discover, tour, and lease their future home; and for owners to have complete peace of mind from our modern management and leasing services built around our core values of transparency and professionalism. Darwin Homes is the destination for single-family rental services for property owners and residents.

The Team

The Darwin Homes team is composed of a diverse set of alumni from DoorDash, Square, Facebook, Apple, LinkedIn, and other top technology companies. The founders and executive team have over 30+ years of combined experience in scaling disruptive technology and operations-focused businesses. Darwin Homes was backed by top Silicon Valley venture capital (Khosla, Fifth Wall) and was acquired by Pagaya Technologies, a publicly traded company, in early 2023. Pagaya is an AI/ML data technology company with offices in Tel Aviv, New York, and Austin.

The Role

Darwin Homes is seeking an Operational Compliance Manager to lead operational compliance across our property management platform and serve as the primary operational liaison for legal and compliance matters. This is a hands-on, embedded role responsible for understanding how Darwin's operations actually function and ensuring our practices consistently align with applicable laws, regulations, policies, contractual obligations, and internal standards.

You will work directly across Darwin's operations, reviewing workflows, resident interactions, notices, transactions, system processes, documentation, complaints, disputes, and exceptions to identify areas of potential compliance or legal exposure and ensure appropriate controls and remediation are in place.

This role will partner closely with Pagaya Legal and Compliance, outside counsel, and Darwin leadership to coordinate operational legal and compliance matters, provide visibility into material risks, and ensure appropriate escalation, response, and remediation.

Success means creating a clear and defensible operating environment in which Darwin can demonstrate that material legal and compliance risks are proactively identified, appropriately escalated, effectively controlled, and remediated.

Duties:

- Lead operational compliance across Darwin's property management lifecycle, including leasing, resident management, Housing Choice Voucher (HCV) programs, property operations, maintenance, notices, evictions, registrations, inspections, and HOA and local jurisdiction requirements.

- Develop a deep understanding of Darwin's workflows and assess whether actual operating practices align with applicable laws and regulations, company policies, contractual obligations, and Pagaya compliance standards.

- Establish a risk-based monitoring and testing program across transactions, resident communications, fees and charges, system activity, documentation, and operational exceptions.

- Identify compliance gaps and determine whether individual issues represent isolated events or broader systemic risks, including the potential scope of impacted residents, properties, markets, or processes.

- Lead root-cause analysis and partner with operational leaders to develop, implement, and validate corrective actions and preventative controls.

- Monitor complaints, disputes, violations, exceptions, litigation, and other indicators to identify emerging compliance and legal risks, trends, and systemic issues.

- Serve as Darwin’s primary operational liaison to Pagaya Legal and C