Community Analyst (Cycle Hire)

About Democratic National Committee

We’re hiring! Are you fired up to elect Democrats up and down the ticket?

Position Summary:

The Democratic National Committee Tech Team is hiring two temporary Community Analysts to provide frontline support for DNC Tech data and tech products through the midterm elections. This role offers strategic support to members of the Democratic data ecosystem including state parties, sister committees, and campaigns.

The Community Analysts will report to the Community Director. In addition to external support, the Community Team provides valuable expertise and insights into the user experience to the rest of the DNC Tech Team, working closely with Product, Data, and Engineering teams.

Who we are:

We are a fully remote, distributed team living in 19 states and from a variety of backgrounds. Some of us have worked in political campaigns, others in public sector tech, and others in industry. We value diversity in perspective, lived experience, and the many paths one may take into working in political technology. We believe deeply in the promise of breaking the boom-bust cycle of political tech work and building technology infrastructure that will support campaigns from cycle to cycle and will improve with every iteration.

Responsibilities:

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Best in class user support . Answer and troubleshoot technical questions from users (down ballot campaigns, state parties, sister committees) about our tools, products and datasets, via a customer support queue in Zendesk. Participate in a Community on-call rotation to support users and stakeholders outside of business hours, as needed, and more regularly in even years.

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Training & skills development. Partner with our product team on training, communication, and rollout of new features and datasets for our data warehouse and tech products. Facilitate virtual training on complex technical concepts and tools to a wide range of technical expertise.

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Ensure documentation and usability of products. Maintain up-to-date and relevant documentation of DNC tech and data products and processes, including creating new content as necessary.

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Intake and share user feedback and insights. Be a partner to our community of users, proactively gathering feedback and identifying common problems that we can solve through automation or iteration. This team is responsible for facilitating a profound feedback loop between us and our community of users, in addition to ensuring our tools and products are well documented and utilized.

Skills:

- User support: Passion for training, documentation, and 1:1 user support, and the ability to tailor communication style to a variety of audiences and levels of technical expertise.

- Resourcefulness & problem-solving: Tenacity in troubleshooting complex data and technical issues with an investigative mindset, naturally digging into documentation, logs, and previous tickets to hunt down answers before escalating.

- Organization & prioritization: Highly structured and self-driven with a keen attention to detail. Self-sufficient task management, the ability to juggle competing priorities, and ability to adhere and contribute to team processes.

- Curiosity: An eagerness to learn and willingness to take initiative in asking questions. Views mistakes as key feedback loops for improvement. Humble enough to recognize the vast depth of the ecosystem and patient with the long journey of mastering DNC data and tools.

- Relationship management: Ability to build trusting relationships with key stakeholders and users.

- Adaptability: Willingness to change course and priorities quickly within a rapidly changing ecosystem with urgent deadlines and high stakes.

Qualifications:

- Experience working on a political campaign or at a state party or political tech organization, working with the voter file is a bonus!

- Experience in an externally-facing role (i.e. user, customer, or volunteer-facing roles).

- Experience using Vo