Commerce Strategist

Why Valtech ? We’retheexperience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.
The opportunity

At Valtech , you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.
We are proud of:

- The work we do and the innovation we drive

- Our values of share, care and dare

- Our borderless, global framework, which enables seamless collaboration

The role

As a Senior Commerce Strategist , you are passionate about transforming complex customer experiences into unified, scalable digital commerce ecosystems. You bring 8+ years of experience in digital strategy, customer experience, commerce, consulting, or transformation programs, with a proven ability to align business objectives, customer needs, and technology capabilities.

You thrive in ambiguity, quickly synthesize complex inputs, and help organizations define a clear path toward a modern commerce vision.
You will thrive in this role if you are:

- A curious problem solver who challenges the status quo

- A collaborator who values teamwork and knowledge-sharing

- Excited by the intersection of technology, creativity and data

- Experienced in Agile methodologies and consulting (a plus)

Role Responsibilities
Lead Commerce Vision & Strategic Alignment
- Partner with client executives and senior stakeholders to define a unified commerce strategy aligned to business objectives and growth ambitions.

- Facilitate alignment across business units, product teams, sales organizations, marketing teams, and digital leaders.

- Help organizations navigate transformation initiatives stemming from acquisitions, mergers, or business expansion.

- Translate strategic business goals into actionable commerce experience roadmaps.

Define Future-State Customer & Commerce Experiences
- Analyze and unify complex customer journeys across multiple audiences, business units, and digital touchpoints.

- Develop persona frameworks that align customer needs with business priorities.

- Identify friction points, experience gaps, and opportunities within the commerce ecosystem.

- Define future-state commerce experiences that deliver customer value while supporting organizational goals.

Turn Research Into Strategic Direction
- Synthesize qualitative and quantitative research, stakeholder interviews, customer insights, market dynamics, and business objectives.

- Understand competitive landscapes and commerce trends to inform strategic recommendations.

- Translate complex information into clear frameworks, narratives, and decision-making tools.

- Deliver actionable recommendations that guide experience design, platform implementation, and organizational change.

Connect Business Strategy, Experience, and Technology
- Collaborate closely with experience, design, technology, architecture, product, and delivery teams.

- Ensure commerce strategies are feasible, scalable, and aligned with platform capabilities, including Adobe Commerce.

- Partner with implementation teams to maintain strategic alignment throughout discovery and delivery phases.

- Help clients understand how customer experience, business processes, and technology decisions work together to drive growth.

Lead Executive Conversations
- Facilitate workshops and stakeholder alignment sessions.

- Present strategic recommendations and future-state visions to senior executives.

- Build consensus among diverse stakeholders with competing priorities.

- Act as a trusted advisor throughout transformation initiatives.

Must Have Qualifications
- 8+ years of experience in digital strategy, customer experience strategy