Collections Specialist

Collections Specialist

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What we Offer

Job Type:

This role is permanent, subject to Philippine Labor Law’s Probation and Regularization standards.

Job Overview:

The Collections Specialist is responsible for contacting customers regarding overdue accounts and

ensuring timely payments. This role helps reduce outstanding balances while maintaining good customer relationships.

Responsibilities

Contact customers via phone, email , or text regarding past-due balances

Review accounts and identify outstanding payments

Negotiate payment arrangements and follow up on commitments

Update account records accurately in the system

Resolve billing issues and coordinate with other departments when needed

Monitor aging reports and prioritize high-risk accounts

Ensure compliance with company policies and collection regulations

Meet daily and monthly collection targets

Qualifications

Experience in collections, billing, or customer service is an advantage

Good communication and negotiation skills

Attention to detail and strong organizational skills

Ability to handle difficult conversations professionally

Basic computer and data entry skills

Preferred Skills:

Knowledge of collection processes and payment arrangements

Ability to multitask and meet deadlines

Strong problem-solving skills

What’s in store for you?

A Php 5,000.00 fixed night differential per month.

Work from Home allowance of Php 2,500.00 per month.

Work-Life Balance

Opportunity to shape and grow a training program that impacts real people

Collaborative and supportive team environment