Collections Operations Manager / Russian Speaker

Position : Collections Operations Manager

Location: Remote
Responsibilities:

- Manage day-to-day collections workflows in our CRM and ERP: statuses, triggers, automated sequences, communication templates, task routing - following and refining an established process.

- Execute collections strategy: segmentation of overdue accounts, contact cadence, escalation paths, settlement and payment-plan rules, based on company guidelines.

- Document process gaps and improvement ideas, and pass them to the development team as clear requirements for review and prioritization.

- Run regular reviews of overdue portfolios, prioritize recovery efforts, and report progress to senior management.

- Work closely with Customer Support and Operations to remove friction from the payment and recovery process.

- Escalate to third-party agencies or law enforcement when asset recovery or dispute resolution requires it.

Requirements

Requirements:

- 3+ years of experience in B2C collections, support, operations or relevant, with at least 2 years in a supervisory role.

- Comfortable working within a CRM or ERP (managing statuses, workflows, task routing).

- Comfortable with AI tools (Claude, ChatGPT, Cursor or similar).

- Fluent in English (C1 level); Russian is an advantage, not a requirement.

- Availability to work during US Eastern Time (ET) business hours.

Benefits

Working Hours:
- 40-hours per week (full-time)

Benefits:
- Opportunity to work remotely at an international level.

Ready to take the wheel of your career? Join us at Whizz and pedal towards success! Apply today!

Originally posted on Himalayas