Cold Email Specialist

Cold Email Specialist – Deliverability, Campaign Operations & Client Success | Remote

Position Type: Full-Time, Remote
Working Hours: Flexible Hours with U.S. Client Overlap
About the Role

At Pavago , one of our clients is hiring a Cold Email Specialist to own cold email campaign performance, deliverability, client success, and day-to-day campaign operations.

This is not a passive account management role. You’ll be directly responsible for ensuring outbound campaigns reach inboxes, generate responses, perform consistently, and deliver strong client outcomes .

You’ll manage a portfolio of active clients while working closely with the founder, outreach specialists, developers, and operations teams to troubleshoot issues, optimize campaigns, and improve the systems behind outbound delivery.

This role is ideal for someone who understands cold email beyond sending sequences — including deliverability, domain reputation, warm-up, DNS authentication, inbox placement, copywriting, campaign optimization, and client retention .
What You’ll Own
Cold Email Campaign Performance

- Own campaign performance across multiple client accounts

- Diagnose and improve underperforming campaigns

- Monitor inbox placement, reply rates, and overall campaign health

- Troubleshoot:

- Deliverability issues

- Spam placement

- Domain reputation problems

- List quality concerns

- Low reply rates

- Campaign performance drops

- Review and optimize subject lines, messaging, sequences, and personalization

- QA campaigns before launch

- Continuously test and improve outbound performance

Deliverability & Email Infrastructure

- Manage and monitor sending domains and inbox reputation

- Oversee email warm-up and sending health

- Troubleshoot inbox placement and spam issues

- Work with SPF, DKIM, DMARC, and DNS configurations

- Identify domain or infrastructure problems before they impact campaigns

- Maintain strong deliverability practices across client accounts

- Collaborate with developers and technical teams on infrastructure improvements

Client Success & Retention

- Serve as the primary point of contact for approximately 20–30 active clients

- Lead client check-ins and campaign performance conversations

- Clearly communicate results, challenges, and recommended improvements

- Manage expectations and maintain strong client relationships

- Identify at-risk accounts proactively

- Resolve campaign issues before they become retention problems

- Take ownership of client satisfaction and campaign outcomes

Cold Email Copywriting & Optimization

- Write and refine cold email copy personally

- Develop compelling subject lines, hooks, CTAs, and sequences

- Balance personalization with scalable campaign execution

- Test different messaging angles based on audience and offer

- Analyze performance data and iterate accordingly

- Optimize for reply rates, positive responses, and conversions

Campaign Operations & QA

- Launch and quality-check outbound campaigns

- Ensure targeting, copy, sequences, sending settings, and infrastructure are configured correctly

- Maintain organized campaign tracking and documentation

- Monitor campaign health after launch

- Ensure operational issues are identified and resolved quickly

- Maintain consistent delivery standards across client accounts

Processes, SOPs & Scaling

- Build and improve cold email SOPs, playbooks, and documentation

- Maintain structured workflows for campaign execution and troubleshooting

- Track SLAs, campaign metrics, client health, and operational performance

- Identify recurring problems and create systems to prevent them

- Help improve processes as client volume grows

AI, Automation & Technical Systems

- Use ChatGPT, Claude, and AI tools to improve campaign execution and operational efficiency

- Work comfortably with APIs, automations, and outbound workflows

- Identify opportunities to automate repetitive campaign tasks

- Collaborate with tech