COA Product and Insights Manager

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.
About the Role:

The COA Product and Insights Manager serves as the senior insights and intelligence lead within Wiley 's Clinical Outcomes Assessment (COA) Solutions business. The role provides market intelligence, portfolio analytics and competitive insight to inform product strategy, partnership targeting and commercial positioning. It combines hands-on analytical work with cross-functional partnership, working closely with the Senior Product Manager, the broader COA leadership team, and colleagues across IP and Licensing, Product Delivery, Commercial and Scientific functions to ensure decisions are grounded in robust evidence. The role will also establish scalable datasets, dashboards and AI-assisted workflows that strengthen ongoing intelligence capability across the business.
Job Responsibilities

- Lead market intelligence and competitive analysis across the COA market, tracking competitor offerings, pricing, positioning, regulatory developments, clinical trial patterns, therapeutic area dynamics and emerging trends.

- Analyse Wiley 's COA portfolio against external demand signals, including clinical trial usage data, label claim precedent, regulatory submissions and competitor catalogues, to identify underleveraged assets, portfolio gaps and opportunities for acquisition, development or repositioning.

- Translate market and portfolio analysis into clear recommendations that inform product roadmap decisions, instrument prioritisation, partnership targeting and commercial positioning.

- Build and maintain the datasets, dashboards and analytical tooling that support ongoing intelligence work, ensuring outputs are reproducible, defensible and accessible, and applying AI-assisted workflows where they add value.

- Benchmark competitor pricing, packaging and positioning to identify pricing opportunities and competitive threats and to support decisions about how Wiley structures, prices and positions its solutions.

- Partner across IP and Licensing, Product Delivery, Product, Commercial and Scientific teams to ensure insight informs decisions across the business, while surfacing emerging market and regulatory signals and contributing to thought leadership where commercially or strategically useful.

Required Qualifications

- Five or more years of progressive experience in product management, market intelligence, business analysis, commissioning, research or a comparable analytical and commercially oriented role, with some experience in publishing, healthcare, life sciences or a research-adjacent environment.

- Strong analytical capability, including experience working with structured and unstructured data, querying public datasets and synthesising disparate sources into clear, actionable recommendations.

- Hands-on capability with technical tooling, including SQL, Python or equivalent, together with working fluency in AI-assisted analytical workflows and judgement about where they add value.

- Bachelor's degree in a relevant discipline, such as life sciences, data science, business, economics, social sciences or humanities.

- Track record of translating analysis into clear, defensible recommendations for senior stakeholders, supported by strong written and verbal communication skills.

- Demonstrable curiosity and self-direction, with the ability to scope and prioritise analytical work in an ambiguous, fast-moving environment without prescriptive direction.

- Strong cross-functional collaboration skills, with the ability to influence and inform colleagues without direct authority and to operate wi