Clinical Training Manager (RN)
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
The Training Manager owns the end-to-end delivery and effectiveness of assigned training classes or programs, ensuring learners achieve the required readiness and performance outcomes.
This role aligns training execution with client experience, stakeholder expectations, employee engagement, and operational performance targets through strong delivery oversight, effective coaching, and targeted interventions.
The Training Manager is accountable for trainer performance, learner readiness, and class-level outcomes, ensuring training translates into measurable operational success. This role requires a nursing background to ensure clinical training decisions, learner coaching, and program execution are accurate, relevant, and aligned with role-specific clinical expectations. Job title:
Clinical Training Manager (RN) Job Description:
Key Responsibilities
The Training Manager leads the delivery, governance, and continuous improvement of assigned training programs to ensure learners, trainers, and classes meet readiness, quality, and operational performance expectations.
Responsibilities are grouped around program execution, performance ownership, stakeholder alignment, trainer capability, learner support, and operational effectiveness.
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Training Delivery and Program Oversight: Lead end-to-end delivery for assigned classes or programs, ensuring training plans, schedules, materials, tools, facilitation approach, and delivery standards are consistently executed.
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Performance, Readiness, and Interventions: Own class-level outcomes, including NHT performance, learner readiness, 30-60-90 transition, production preparedness, assessment results, and early-life attrition risk indicators; use data to identify gaps and implement targeted interventions.
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Stakeholder and Client Alignment: Partner with Operations, Quality, WFM, and client stakeholders to provide updates on training performance, risks, actions, learner progress, and readiness, ensuring training remains aligned with business and client expectations.
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Trainer Capability and Coaching: Coach trainers on facilitation, classroom management, learner engagement, performance support, clinical or process accuracy, and use of approved training methods; track development progress and promote continuous upskilling within the training team.
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Refresher, Upskilling, and Continuous Learning: Plan and execute refresher, upskilling, floor support, and targeted coaching interventions based on performance gaps, quality findings, assessment data, and operational priorities.
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Knowledge Management and Digital Enablement: Drive effective use of knowledge management resources, LMS platforms, digital tools, analytics, and responsible AI-enabled solutions to improve learner support, training consistency, scalability, and performance monitoring.
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Governance, Financial Impact, and Efficiency: Maintain accurate documentation, reporting, audit readiness, process adherence, and disciplined resource management while identifying opportunities to reduce rework, shorten the learning curve, improve speed to proficiency, increase trainer and learner productivity, and generate cost savings through efficient training execution.
Personal Capability: How You Operate
The Training Manager demonstrates strong ownership and accountability for training outcomes. This includes communicating performance insights, risks, and actions clearly; building collaborative relationships with trainers and stakeholders; applying sound judgment in managing learner and