Clinical Quality Specialist
About Us
InStride Health ’s mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation’s most trusted provider of pediatric anxiety and OCD care.
Team InStride Health : Our Core Values
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Give Heart : We lead with heart, treating patients and their families the way we want our loved ones to be treated.
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Work Smart : We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation.
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Have Humility : We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset.
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Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters.
About the Role
We are looking for a Clinical Quality Specialist to help build out and strengthen the next phase of InStride Health 's Clinical Quality and Patient Safety program as our patient census and organizational complexity continue to grow.
This role is ideal for someone who enjoys building systems, creating structure, and partnering across teams to improve the quality and safety of care. Reporting to the Director of Clinical Quality, this individual will play a key role in developing scalable quality programs, supporting patient safety operations, driving cross-functional initiatives, and helping establish the infrastructure needed to support a rapidly growing organization.
The Clinical Quality Specialist will partner closely with Clinical Services, Compliance, Operations, Product, and other stakeholders to implement quality initiatives, monitor clinical performance, oversee patient safety and complaints processes, support new program development, and leverage technology and AI to improve efficiency and scale. This is a fully remote position.
Responsibilities:
- Partner with the Director of Clinical Quality to build out new processes, workflows, and supporting documentation that strengthen and scale InStride's Clinical Quality Management Program.
- Coordinate day-to-day patient safety operations, including intake, review, tracking, trend analysis, committee support, corrective action monitoring, and continuous improvement of the Patient Safety Event Reporting Program.
- Support the oversight and continuous improvement of the complaints, grievance, and patient feedback processes, including intake, review, trend analysis, and identification of opportunities to improve the patient and family experience.
- Support development of quality governance documents including annual work plans, program descriptions, program evaluations, committee charters, dashboards, and executive reporting.
- Collaborate with Clinical Services to develop and maintain provider quality oversight activities including clinical documentation review processes, quality monitoring tools, performance indicators, and clinical trend reporting.
- Partner with clinical leaders to support implementation and evaluation of new clinical programs and treatment models, including development of quality measures, implementation monitoring, and outcome evaluation.
- Support external audits, health plan quality requirements, regulatory initiatives, and organizational readiness for future accreditation activities (e.g., URAC, NCQA).
- Partner with Compliance to develop, review, and operationalize clinical policies, procedures, standards, and related quality documentation.