Client Support Specialist

Hiring Filipino and Philippine-based professionals only!

Wingz, is a leading US rideshare company focused on Non-Emergency Medical Transportation (NEMT). 

Visit our website:   https://www.wingz.com/

Position: Client Support Specialist

Work Schedule: US Hours (EST)

Employment Set-up: Remote (Independent Contractor)  

Employment Type: Full-Time / Long Term

Salary Rate: USD 700/ Month

Benefit: 10 PTO and HMO after the probationary period

Pay-out Frequency: Semi-monthly

Equipment: Self-Provide

Job Summary:

We are looking for a Client Support Specialist who is passionate about helping people and providing exceptional service. The ideal candidate has at least 2 years of phone support experience for international companies, demonstrates strong communication skills, and thrives in a fast-paced, detail-oriented environment.

As a Client Support Specialist, you will handle time-sensitive calls related to ETAs (Estimated Time of Arrivals) and broker communications, ensuring that all interactions follow Wingz’ operational standards and our partnered clients’ protocols.

Key Responsibilities:
- Answer and manage inbound and outbound calls from clients, brokers, and partners with professionalism and empathy.
- Provide accurate ETAs and handle broker-related inquiries promptly and effectively.
- Follow strict standard operating procedures (SOPs) based on Wingz and our partnered clients’ service standards.
- Communicate proactively with leadership, dispatch, and other departments to ensure seamless coordination and timely issue resolution.
- Document all conversations and updates accurately in the company database or CRM system.
- Handle all calls with urgency and attention to detail, ensuring each client receives timely and high-quality support.
- Escalate critical or unresolved issues to the appropriate teams when necessary, maintaining clear communication throughout.
- Contribute to continuous improvement by identifying trends, sharing feedback, and suggesting process enhancements.