Client Services Intake and Dispatch Coordinator

People call us on their worst days. A burst pipe, a flooded basement, water where it should not be. When that call comes in, you are the first voice they hear and the person who sets everything in motion. As a Client Services Intake and Dispatch Coordinator at Rytech Restoration, you are the operational hub that connects our customers to our teams and keeps every job moving from that first call to the final update.

About Rytech Restoration

Rytech Restoration is a trusted name in residential and light commercial property restoration. Our local teams handle water damage, mold remediation, and property recovery with care and professionalism. As part of Fortify Companies, we are part of a growing family that is redefining property protection, from prevention to restoration, across markets nationwide.

Hours: 11-am 8pm EST

What You'll Do

You will be the voice customers hear first and the engine that keeps our operations running. Day to day, that looks like this:

▪       Manage incoming call queues and provide professional, empathetic service to customers during high-stress situations

▪       Assign and dispatch service requests to technicians via email and internal platforms

▪       Accurately enter and update assignments, notes, and scheduling details across multiple systems

▪       Track job status and ensure timely updates, including inspection schedules and completion milestones

▪       Proactively follow up on assignments, including addressing delays, rejections, or missing information before they become problems

▪       Communicate clearly with technicians, vendors, customers, and internal teammates throughout each job

▪       Maintain detailed, organized documentation so everyone on the team has the visibility they need

▪       Identify gaps or inefficiencies in workflows and flag them for improvement

▪       Perform other duties as assigned to support the needs of the team and business