Client Services Administrator

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Client Services Administrator based in the United States.

The Client Services Administrator plays a key role in supporting commercial insurance clients by ensuring accurate documentation and timely service delivery. This remote position focuses on managing certificates of insurance, automobile identification cards, and workers’ compensation posting notices for assigned accounts. You will review insurance contracts, verify coverage requirements, and use internal database systems to maintain accurate client information. By combining strong administrative skills with insurance expertise, you will help deliver reliable, professional, and responsive client service. The role offers an opportunity to contribute to client satisfaction in a collaborative environment that values accountability, integrity, and continuous professional development. Ideal candidates are detail-oriented professionals who thrive in a fast-paced setting and are committed to meeting service expectations.

Accountabilities
- Review contracts and insurance agreements to identify and verify certificate of insurance requirements.

- Prepare and issue a high volume of certificates of insurance for assigned commercial client accounts, ensuring accuracy and timely completion.

- Process and distribute automobile identification cards and workers’ compensation posting notices in accordance with applicable requirements.

- Use multiple database systems to access renewal information, maintain accurate records, and support the issuance of certificates and updated automobile identification cards.

- Manage service requests efficiently while setting realistic client expectations and meeting time-sensitive commitments.

- Maintain the confidentiality of client information and comply with established company policies, procedures, and applicable regulatory requirements.

- Participate in relevant training sessions and professional development courses to maintain job-related skills and meet licensing requirements.

- Provide general administrative assistance to support daily operations and perform other related duties as assigned.

Requirements

- At least three years of experience in commercial insurance, with a solid understanding of insurance servicing processes.

- Knowledge of insurance legislation, rules, laws, and regulations governing the issuance of certificates of insurance and automobile identification cards.

- Familiarity with commercial insurance contracts, policy provisions, and coverage requirements.

- Working knowledge of standard business office practices, administrative procedures, and documentation management.

- Strong attention to detail and the ability to process high volumes of requests accurately and efficiently.

- Effective organizational and time-management skills, with the ability to prioritize competing tasks and meet deadlines.

- Professional communication and client service skills, including the ability to manage expectations and support positive client relationships.

- A strong commitment to confidentiality, compliance, teamwork, and continuous learning.

- Ability to work independently in a remote environment while following established processes and service standards.

Benefits

- Compensation: Hourly pay ranging from $25 to $27 , depending on relevant experience, geographic location, and role-related factors.

- Health coverage: Medical, prescription drug, dental, and vision insurance.

- Financial benefits: Employee Stock Purchase Plan (ESPP), 401(k) retirement plan, student loan assistance, and tuition reimbursement.

- Insurance protection: Life insurance and disability insurance.

- Mental health and wellness: Access to free mental health resources and enhanced advocacy services.

- Time off: Paid time off and paid holidays.

- Additional perks: Preferred partner discounts and other employee well-being offerings.

- Remote work: A fully remote position based in the United States.

- Professional development: Access to training and courses to support continued learning and the maintenance of relevant skills and licensing.