Client Retention Specialist | FX & CFDs Industry | Work From Home

Job Overview:

We are seeking a dedicated and customer-focused Client Retention Officer to join a dynamic and fast-paced financial services environment. The successful candidate will be responsible for delivering exceptional customer support, maintaining strong client relationships, and ensuring a seamless client experience across multiple communication channels.
What Will You Do:

- Deliver high-quality service and support to clients through live chat, email, and phone channels.

- Respond to customer inquiries by identifying issues, conducting research, and providing effective solutions.

- Handle and resolve customer complaints and service-related issues promptly and professionally.

- Provide accurate information regarding the company's products, services, and operational processes.

- Support clients with a variety of matters, including but not limited to:

- System and technical troubleshooting, login and account-related issues, account administration and back-office inquiries and financial or operational support requests.

- Follow up with clients to ensure timely resolution of outstanding issues.

- Perform back-office administrative tasks and maintain accurate customer records.

- Ensure all activities comply with internal policies and regulatory requirements, including KYC, AML, and due diligence procedures.

- Provide feedback and recommendations to improve customer service processes and operational efficiency.

- Escalate complex issues to senior management when necessary to ensure timely resolution.

What Makes You A Good Fit:

- Bachelor's Degree or equivalent relevant working experience.

- Excellent command of both English and Bahasa Malaysia (written and spoken).

- Working experience in the FX and CFDs industry.

- Strong computer literacy and proficiency with common business applications.

- Excellent communication and interpersonal skills.

- Strong analytical and problem-solving abilities.

- High attention to detail and strong organizational skills.

- Ability to work effectively in a fast-paced and customer-focused environment.

What We Offer:

- Opportunity to join a dynamic and growing organization.

- Exposure to the financial services industry and international markets.

- Professional development and career growth opportunities.

- Collaborative and supportive working environment.

- Competitive salary and benefits package.

- Comprehensive training and ongoing support to help you succeed in your role.

Originally posted on Himalayas