Client Onboarding Specialist - Complex Accounts
About Wealth Enhancement
Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide.
Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit .
We have an exciting opportunity for a Client Onboarding Specialist – Complex Accounts ! The Client Onboarding Specialist – Complex Accounts is an experienced onboarding professional responsible for managing a full range of new client account openings, including standard and complex registrations. This role serves as a subject matter resource for trusts, estates, business entities, and other non-standard account structures, while helping deliver an accurate, efficient, and client-friendly onboarding experience. The Specialist also supports scalable onboarding processes and capabilities for high-net-worth and ultra-high-net-worth clients.
This is a fully r emote position. We're open to candidates located across the United States, however you must be available to work 9am-5pm P acific .
In the spirit of pay transparency, we are excited to share the base salary range for this position is $70,000.00 to $85,000.00 , exclusive of bonuses and benefits. The position is also eligible to participate in our Corporate Bonus Plan. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.
Primary Job Functions
Client Onboarding
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Independently manage onboarding for standard and complex account types.
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Prepare and review WEAS and custodial documentation and establish accurate account records in Salesforce.
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Review trust, estate, and entity documentation for completeness, consistency, and appropriate registration.
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Manage outstanding requirements, NIGO items, exceptions, and documentation issues through resolution.
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Ensure onboarding activities comply with WEG policies, Suitability Guidelines, custodian requirements, and applicable regulations.
Quality Control & Issue Resolution
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Perform quality review of onboarding documentation to ensure accuracy and completeness, including work completed by offshore team members.
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Research and resolve account-opening issues in partnership with Advisor Teams, custodians, Supervision, Operations, and other internal teams.
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Identify missing or inconsistent information and determine appropriate next steps.
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Escalate unusual, higher-risk, or complex situations as appropriate.
Advisor & Internal Support
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Serve as the primary liaison between RVPs, Advisor Teams and Client Onboarding, acting as the first point of contact for onboarding questions, status updates, and issue resolution.
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Serve as a subject matter resource, providing guidance on onboarding requirements, documentation, and complex registrations.
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Provide training, mentorship, and technical support to junior onboarding team members.
Process Improvement
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Help develop and maintain onboarding playbooks, checklists, documentation standards, and escalation procedures.
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Identify opportunities to improve workflows, reduce rework, and improve the Advisor and client experience.
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Contribute to scalable processes and service standards for standard and complex, including ultra-high-net-worth clients, onboarding needs.
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Participate in process and system enhancements, including Salesforce-related improvements.
Leadership & Autonomy
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Independently manages onboarding requests, including complex and non-standard accounts.
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Takes owners