Client Onboarding Executive - Singapore Clients - Remote
Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.
We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.
We operate 3 business segments:
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Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and Sleek Sign. We are the market leaders in Singapore with ~5% market share of all new business incorporations
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Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary Sleek Books ledger, AI tools and exceptional customer service
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FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses
Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset.
We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.
Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Asia-Pacific.
Requirements
We are looking for a detail-oriented Client Onboarding Executive to champion speed, accuracy, and compliance in the first critical stage of our clients' journey.
Based in the Philippines, you will work independently in a remote environment , driven by a passion for understanding business owners. You are proactive and committed to delivering world-class service to our clients. In this role, you will expand your technical expertise while collaborating with diverse businesses across multiple industries.
Mission
The Client Onboarding Executive ensures a smooth and fast onboarding experience for every new Sleek client. By understanding Singapore’s regulatory requirements and using AI-driven workflows, you will maintain high data accuracy and compliance. Your goal is to quickly turn new sign-ups into fully live entities with speed, precision, and a great client experience.
Outcomes
Client Journey & Service Delivery
- End-to-End Onboarding: Own the client onboarding journey, ensuring a tailored and delightful experience that secures long-term retention.
- Accuracy & Quality: Maintain 100% accuracy in client billings, statutory filings, and adherence to Sleek ’s Terms & Conditions.
- The "Three-Day" Vision: Execute workflows with speed and precision, relentlessly pursuing the goal of less than three business days of " Sleek Time" for client processing. Proactively inform clients in case of roadblocks or any further information needed.
- Focus on Tangible KPIs: Maintain high CSAT and aim for lowest time to onboard.
Operational Excellence & Compliance
- Regulatory Mastery: Apply expertise in ACRA regulations, the Companies Act 1967, and AML/CFT policies to ensure every client is onboarded with absolute compliance.
- Workflow Efficiency: Organise daily tasks effectively to ensure all deliverables align with scope and tight timelines while maintaining strict client confidentiality. Follow SOP and onboarding processes
- AI-Augmented Execution: Utilise Sleek ’s automation and AI tools to streamline manual tasks, transitioning toward a 100% efficient, system-driven workflow.
Collaboration & Growth
- Continuous Evolution: Participate in a "continuous improvement" loop by providing feedback to management to help refine and simplify processes every month.
- Stakeholder Support: Collaborate with the Head of Client Onboarding and Team Leader to implement the Sleek Strategic Roadmap