Client Externship Coordinator

Client Externship Coordinator Position Summary The Client Externship Coordinator owns the cross-functional coordination of veterinary externship operations for Penn Foster ’s enterprise partners. This role works across Client Success, Operations, and Veterinary Externship, building strong relationships and aligning priorities with team members, managers, and directors across all three functions. Serving as the dedicated externship subject matter expert for Client Success Managers, Client Coordinators, and enterprise partners, the coordinator helps clients successfully navigate the externship experience by providing strategic guidance, proactive communication, and timely solutions to placement needs, student progression concerns, and operational challenges. The coordinator ensures clients are equipped to support their sponsored students while advancing successful program outcomes. The coordinator works directly with the Veterinary Externship Team and participates in its recurring meetings to maintain current knowledge of externship operations, the Penn Foster Veterinary Technician Program, internal program and policy changes, and relevant updates from the American Veterinary Medical Association. This information must be synthesized into clear, timely, and actionable guidance for internal client-facing teams and enterprise partners. This is a highly client-facing role that requires confidence, sound judgment, and composure. The coordinator leads and participates in partner meetings, communicates directly with clients, manages sensitive or escalated concerns, and coordinates solutions across Client Success, Client Coordination, and Veterinary Externship Operations. The coordinator uses CORE daily to manage externship information and provide accurate updates, reporting, and resources to internal stakeholders and enterprise partners. Email and Microsoft Teams are also used extensively for partner communication, virtual meetings, internal collaboration, documentation, and follow-up. Candidates must be a Credentialed Veterinary Technician - RVT, LVT, or CVT - or a Veterinarian. Essential Job Functions - Own cross-functional coordination among Client Success Managers, Client Coordinators, and Veterinary Externship Operations for enterprise partner externship needs, priorities, questions, and escalations. - Build and maintain trusted working relationships with team members, managers, directors, and enterprise partners, serving as a collaborative advisor who understands each client's operational goals and helps align externship processes to support successful student outcomes and long-term partnership success. - Serve as the dedicated externship subject matter expert and direct professional point of contact for Client Success Managers, Client Coordinators, enterprise partners, and other stakeholders. - Participate in recurring Veterinary Externship Team meetings and maintain current knowledge of externship operations, student and site trends, program requirements, placement processes, policy changes, and emerging issues. - Remain informed about the Penn Foster Veterinary Technician Program and relevant AVMA updates that may affect students, externship sites, program requirements, or enterprise partners. - Synthesize complex program, operational, policy, and regulatory information into clear, accurate, and audience-appropriate updates, talking points, resources, and guidance for internal teams and clients. - Prioritize and participate in client meetings related to externship operations, student progression, implementation planning, operational challenges, and program optimization, serving as a trusted advisor who provides recommendations, shares best practices, and helps clients achieve successful externship outcomes. - Develop a strong understanding of each enterprise partner's workflows, priorities, and business objectives to proactively identify opportunities to improve the client experience, strengthen program adoptio