Cleaning Virtual Assistant — Match Maid Cleaning

About Us:

Match Maid Cleaning is a residential/commercial cleaning company looking for a motivated, sales-driven Virtual Assistant to join our team. This role is focused primarily on converting leads into booked cleaning jobs — following up with quote requests, closing bookings, and managing customer communication through our systems. Experience with BookingKoala and GoHighLevel (GHL) is highly preferred, as these are the core platforms you'll use daily.

Responsibilities:

Follow up with inbound leads (quote requests, web forms, calls) via phone, text, and email to convert them into booked cleaning appointments

Make outbound calls to past clients, quote requests, and warm/cold leads to generate new bookings

Manage and update customer records, bookings, and pipelines in BookingKoala

Use GoHighLevel (GHL) to manage workflows, pipelines, SMS/email follow-ups, and lead nurturing campaigns

Respond promptly to leads and inquiries to maximize conversion rates

Track and report on sales metrics (calls made, bookings closed, conversion rate, etc.)

Maintain a friendly, persuasive, and professional tone representing Match Maid Cleaning

Follow up on quotes/estimates and handle objections to close sales

Coordinate with the team on scheduling and any booking adjustments

Requirements:

Proven experience in sales, telemarketing, appointment setting, or customer service (required)

Hands-on experience with BookingKoala (required or strong willingness/ability to learn quickly)

Hands-on experience with GoHighLevel (GHL) — pipelines, workflows, automations (required or strong willingness/ability to learn quickly)

Excellent spoken and written English communication skills

Confident, persuasive phone presence — comfortable making outbound calls daily

Reliable internet connection, computer/laptop, and headset

Ability to work [specify shift/timezone, e.g., US business hours]

Self-motivated, organized, and detail-oriented

Comfortable working independently and meeting daily/weekly sales targets

Nice to Have:

Experience in the home services / cleaning industry

Background in cold calling or appointment setting for service-based businesses

How to Apply:

Please apply with your updated resume and a short voice recording or video introducing yourself and your sales experience. Applicants with BookingKoala and/or GHL experience will be prioritized.