Admin & Scheduler for US Cleaning Business

Type: Full-time — 40 hours/week

Hours: Must overlap with US Eastern business hours (8am-5pm EST)

About us:

We're Match Maid Cleaning, a growing residential and commercial cleaning company based in Ohio. We're not a call center and we're not a churn-and-burn operation — we're a real team that takes care of our clients and our people. We're looking for one sharp, reliable person to become the voice and the organizer behind our front office as we grow.

What you'll actually do day to day:

Answer inbound leads (calls, texts, email s, web forms) quickly and professionally

Schedule and confirm cleaning appointments, and keep the calendar tight so no crew sits idle

Follow up on quotes and estimates until they turn into booked jobs

Coordinate with our cleaning crews on timing, addresses, and changes

Handle customer questions, reschedules, and the occasional "we need someone today"

Keep our CRM and records clean and up to date

Who we're looking for:

Excellent spoken and written English — you'll be talking to our customers directly

Organized to a fault. You like when things are in order and you notice when they're not

Comfortable on the phone and calm under pressure

Experience with scheduling, admin, sales support, or customer service (US company experience is a big plus)

Reliable internet, a quiet workspace, and a good microphone

Someone who wants to grow with a company

Nice to have (not required):

Familiarity with tools like Bookingkoala, GoHighLevel, Google Workspace, Canva

Any background in home services, cleaning, or a trades business

Why you'll like working here:

Stable, long-term role with a company that's actually growing

Clear expectations and a team that communicates

Room to take on more responsibility (and more pay) as you prove yourself

How to apply:

Please submit your resume and a video or voice recording. Applications without a recording will be ignored.

Your experience with scheduling or handling US customers

Your typical available hours in US Eastern time