Claims Support Representative

UI Claims Support Representative

United Automobile Insurance Company (UAIC) is a Florida-based insurance provider founded in 1989, specializing in non-standard auto insurance for customers in multiple states.
United Auto Insurance
Employee count: 501-1000
United States only

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COMPANY OVERVIEW:

Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for an Claims Support Representative to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business.

SCOPE:
The Insurance Service Representative is a licensed, service-focused role built on the core CSR function, elevated by a Florida 6-20 All-Lines Adjuster license. This role provides licensed-level claim guidance to policyholders and claimants, and processes claim payments to shops, customers, and other parties related to first party exposures.

This position offers remote work in the Southeast Region

KEY DUTIES: - Serve as an elevated, licensed point of contact for policyholder and claimant questions.
- Explain and process claim payments accurately and per company policy, to include first payments for our Insureds, and re issuing other payments already issued on the claim.
- Provide licensed-level explanations of coverage, policy terms, and claim status, this involves advising liability and coverage information to all parties and determining liability and investigating coverage related to our insured’s losses.
- Handle escalated questions and disputes beyond entry-level CSR authority.
- Document all interactions and payment activity in company systems.
- Refer any matter requiring investigation, coverage determination, or settlement to an upper-level adjuster.
- Serve as a resource for entry-level CSRs on licensed-scope questions.

- Maintain compliance with company policy and Florida DFS regulations in every interaction.
- Maintain consistent adherence to departmental performance standards, including productivity, quality, attendance, and customer service metrics.
- Determine next steps in the claim process and make decisions based on claim data to move the claim to closure to include coverage reviews, and liability reviews on first party losses.

EDUCATION:
High school diploma or equivalent (associate’s degree a plus).

SKILLS & EXPERIENCE: - REQUIRED: Active Florida 6-20 All-Lines Adjuster license in good standing.
- At least 1 year customer service expiernece, or a comparable P&C insurance service role.
- Bilingual preferred (English & Spanish).
- Strong communication, organizational, and analytical skills; sound independent judgment.

BENEFITS: - 401(k) Retirement Savings Plan with employer match.
- Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance
- Paid Time Off, Holidays, and Leave programs.
- Flexible spending accounts
- Basic Life Insurance and Voluntary Life/ADD
- Voluntary Short Term and Long-Term Disability

The salary for this position will vary based on experience and qualifications. Candidates are encouraged to discuss compensation during the interview process.

UAIC participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, please visit https://www.e-verify.gov/ .

UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate

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About the job
Apply before
Nov 12, 2026
Posted on
Sep 13, 2026
Job type
Full Time
Experience level
Entry-level

Education
High school

Experience

1 year minimum

Location requirements
Suggest an edit

United States

Hiring timezones
Show UTC offsets

United States +/- 0 hours

Job categories
Claims Support Specialist Insurance Service Representative Customer Service Claims Adjuster Insurance Claims Claims Service Representative Claims Representative Claims Support Advocate Claims Processing Representative Claim Representative Claims Follow Up Representative Insurance Claims Representative Claims Call Specialist

Skills
Florida 6 20 All Lines Adjuster License Customer Service Property and Casualty Insurance Claims Processing English Communication Organizational Skills Analytical Skills Claims Payment Processing Coverage Determination Documentation Compliance Claims Support Insurance Liability Determination

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About United Auto Insurance

Learn more about United Auto Insurance and their company culture.

View company profile

United Automobile Insurance Company (UAIC) is a privately held property and casualty insurance provider headquartered in Miami Gardens, Florida. Founded in 1989, the family-owned company has established itself as a significant player in the non-standard automobile insurance market. UAIC was established to offer high-quality, cost-effective insurance products to individuals who may not qualify for standard coverage. The company's core mission is to serve this niche market with integrity and dedication, ensuring that even high-risk drivers have access to reliable insurance solutions.

Throughout its history, UAIC has expanded its operations from its initial base in Florida to multiple states across the United States, including Arizona, Arkansas, Georgia, Illinois, Indiana, and Texas, among others. This growth has been underpinned by a steadfast commitment to its agents and policyholders, focusing on disciplined underwriting, prompt and fair claims processing, and exceptional customer service. The company has made significant investments in technology to enhance the user experience for both agents and customers. A notable technological advancement was the migration of its digital claims technology, Guidewire ClaimCenter, to the Guidewire Cloud. This move streamlined its claims and IT operations, improving efficiency and service delivery. UAIC offers a range of products, including personal and commercial auto insurance, SR-22 filings, and non-owner policies, all designed to meet the specific needs of its diverse customer base.

Tech stack

Learn about the tools and technologies that United Auto Insurance uses to build, market, and sell its products.

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Java

JSON

Tableau

Oracle

React

ADP

United Auto Insurance employees can create an account to update this tech stack.

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Job expired?

Please let United Auto Insurance know you found this job on Himalayas. This helps us grow!
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About the job
Apply before
Nov 12, 2026
Posted on
Sep 13, 2026
Job type
Full Time
Experience level
Entry-level

Education
High school

Experience

1 year minimum

Location requirements
Suggest an edit

United States

Hiring timezones
Show UTC offsets

United States +/- 0 hours

Job categories
Claims Support Specialist Insurance Service Representative Customer Service Claims Adjuster Insurance Claims Claims Service Representative Claims Representative Claims Support Advocate Claims Processing Representative Claim Representative Claims Follow Up Representative Insurance Claims Representative Claims Call Specialist

Skills
Florida 6 20 All Lines Adjuster License Customer Service Property and Casualty Insurance Claims Processing English Communication Organizational Skills Analytical Skills Claims Payment Processing Coverage Determination Documentation Compliance Claims Support Insurance Liability Determination

Browse similar jobs
Remote Entry-level Claims-Support-Specialist Jobs Remote Full Time Claims-Support-Specialist Jobs Remote Entry-level Claims-Support-Specialist Jobs in United States Remote Full Time Jobs in United States Remote Claims-Support-Specialist Jobs in United States

Claim this profile UI United Auto Insurance

Company size

501-1000 employees

Founded in

1989

Chief executive officer

Richard Parrillo Sr.

Employees live in
United States

View company profile

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