Claims Supervisor – Product Liability & Mass Claims - Remote

Overview

Claims Supervisor – Product Liability & Mass Claims

Location: Remote Schedule: Monday – Friday, Regular Business Hours Salary Range: $85,000 – $105,000 annually
Build Your Career With Purpose at CCMSI

At CCMSI , we partner with clients to solve complex risk management challenges through innovative claim solutions, collaborative problem-solving, and an unwavering commitment to service excellence.

As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim management solutions that help our clients navigate complex events, emerging risks, and large-scale claim programs. Our employee-owned culture empowers team members to take ownership, drive results, and make a meaningful impact.
Job Summary

CCMSI is seeking an experienced Claims Supervisor to lead a dedicated team handling a high-volume inventory of product liability claims arising from a large-scale, time-sensitive national claim event.

This role supervises a team of approximately 5–8 adjusters responsible for investigating, evaluating, negotiating, and resolving product liability claims across multiple jurisdictions. The successful candidate will provide day-to-day leadership, technical guidance, operational oversight, and performance management while ensuring quality claim handling, compliance, customer service, and productivity expectations are consistently achieved.

This is a unique opportunity for a leader who thrives in a fast-moving environment and enjoys building structure, developing talent, improving workflows, and driving results within a large-scale liability claims operation.
The ideal candidate is a proactive claims leader who thrives in a fast-moving environment, quickly establishes operational discipline, develops people, and delivers results. This individual is comfortable balancing technical claim expertise with leadership responsibilities and has a proven track record of guiding teams through high-volume, time-sensitive liability claim programs. Responsibilities
What You'll Do
- Supervise, coach, mentor, and develop a team of 5–8 adjusters handling product liability claims

- Monitor claim quality, productivity, customer service, timeliness, and operational performance

- Provide technical guidance related to liability investigations, damages evaluation, settlement strategy, and claim resolution

- Conduct file reviews and performance audits to ensure compliance with client requirements, regulatory obligations, and company standards

- Assist adjusters with escalated claim issues, complex investigations, negotiations, and settlement decisions

- Monitor inventory levels and allocate workloads to maintain service level commitments

- Analyze claim trends, operational challenges, and process improvement opportunities

- Develop and maintain workflows, reporting, and best practices that support claim quality and efficiency

- Communicate operational performance metrics and claim results to leadership

- Collaborate with clients, internal stakeholders, and leadership teams to ensure successful program execution

- Foster a culture of accountability, collaboration, and continuous improvement

What Success Looks Like
Within the first six months, the successful candidate will:

- Establish a stable, engaged, and high-performing claims team

- Consistently meet productivity, quality, and service expectations

- Successfully manage a high-volume inventory environment

- Develop effective workflows and operational processes

- Build strong relationships with adjusters, leadership, and clients

- Serve as a trusted technical and operational resource for the account

Qualifications
Required Qualifications

- Minimum 5 years of casualty, liability, product liability, or mass tort claims experience

- Previous supervisory, leadership, coaching, or claims management experience

- Experience managing claims professionals in a high-volume environment

- Demonstrated success overseeing fast-track cl