Channel Engagement Manager

Company Overview

At Motorola Solutions , we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Motorola Solutions Channel and Services Team empowers our customers to identify and unleash the full power of their PCR products and services. We build strong relationships with our Channel Partners to promote their full adoption of Motorola products and services, including growing their ongoing use, value realization and product satisfaction. We work to ensure that the customer experience with Motorola Solutions continuously exceeds their expectations and through our internal and external relationships, we are committed to consistent delivery and follow through to help Partners and Sales serve their communities and to be their best in the moments that matter.

Job Description

The Channel Engagement Manager (CEM) serves as a critical link between the company and its channel partners in the Western Territory, managing and supporting their needs across sales, technical, and operational aspects. This role involves active participation in strategic projects, issue resolution, and ensuring partner success.
Key Responsibilities

-
Serve as a primary point of contact for channel partners and dealers, managing relationships to support their business needs.

-
Initiate and coordinate internal resources, including Technical Support and Engineering, to resolve partner and customer issues and support open cases.

Sales and Project Facilitation:

-
Collaborate with dealers on pre-sales activities, such as drafting and finalizing Statements of Work (SOW) and design plans for end customers.

-
Facilitate the quoting processes with COEE if needed, including discussing subscriber type and quantity with channel partners for project upgrades.

-
Work with partners and end customers on project execution, including discussing technical requirements by facilitating engineering design discussions.

-
Keep the Sales team apprised of activity related to issues outside their awareness.

Account and System Issue Resolution:
-
Actively follow up and work with internal teams (e.g., Customer Master Data Team, IT, Subscription Mgmt., WAVE Support,) to address partner and end-user issues related to accounts, product licensing (e.g., WAVE devices), payment terms (e.g., NET 30), and inconsistencies across internal systems (OM, CDM, Greenfield, Partner Hub)

​On-site Project Coordination and Compliance:

-
Coordinate on-site activities and logistics for major post sale support projects, including communicating with customer site leadership and internal teams.

-
Ensure third-party vendors (e.g., tower crews) meet customer site-specific safety training requirements.

-
Develop and communicate project plans, responsibility matrices, and communication plans with partners and customers.

-
Keep relevant internal teams and management informed of project status and critical issues.

Target Base Salary Range: $100,000 - $110,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Accepting applications between September 2026 and November 2026.

Basic Requirements

-
Bachelor's Degree with 5+ years of experience in one of the following: Project Management, Field Engineering, customer service, customer support

-
OR 7+ years of experience in one of the following: Project Management