Change Management Specialist - Remote

*We are open to supporting 100% remote work anywhere within the U.S.*

Our Digital Modernization and Experience Group is growing, and we are looking for a talented, highly motivated Change Management Specialist to join ICF ’s Digital Modernization Division. You will help government clients plan, mobilize, and deliver organizational change management (OCM), adoption, training, and strategic communications in support of large-scale modernization and business transformation initiatives.

As a Change Management Specialist, you will work with some of the industry’s most experienced consultants to support the people side of change, including preparing, supporting, and equipping stakeholders and end users to adopt new business processes, systems and technology, job roles, operating models, and organizational changes.

In a highly collaborative team environment, your work will directly support senior government officials on Department-wide business transformation and modernization efforts for an organization of approximately 2,000 stakeholders and end users.
The Team:

ICF teams support federal clients seeking to improve adoption, engagement, and business outcomes during complex modernization efforts. The team works across business, technology, training, communications, and stakeholder groups to help users understand what is changing, why it matters, how it impacts them, and how to successfully adopt new processes, systems, and ways of working.
The Work

The qualified candidate will support organizational change management, stakeholder engagement, adoption strategy, communications planning, training planning and execution, change readiness, resistance management, office hours, and ongoing adoption support.
Position Responsibilities:

- Change Strategy and Adoption: Develop and execute adoption strategies that help stakeholders understand, prepare for, and successfully adopt new systems, processes, and technologies.

- Strategic Communications: Develop communication plans, messaging, talking points, stakeholder updates, FAQs, newsletters, presentations, and other materials that explain change impacts and promote user adoption.

- Training Strategy and Planning: Develop training plans, training schedules, learning objectives, facilitator guides, quick reference guides, job aids, and supporting materials for impacted stakeholder groups.

- Training Execution: Facilitate or support live training sessions, demos, workshops, knowledge-sharing sessions, and user enablement activities in support of modernization initiatives.

- Office Hours and User Support: Plan, schedule, facilitate, and manage office hours to answer user questions, capture feedback, identify adoption barriers, and support continued learning after go-live.

- Stakeholder Engagement: Conduct stakeholder analysis, identify impacted groups, map stakeholder needs, and tailor engagement strategies for audiences with different priorities and levels of change impact.

- Change Readiness and Impact Analysis: Conduct change impact assessments, readiness assessments, adoption surveys, feedback sessions, and qualitative or quantitative analysis to identify risks, gaps, and opportunities.

- Resistance Management: Develop strategies to manage resistance, address user concerns, reinforce value propositions, and increase adoption of new systems, processes, and ways of working.

- Client Relationship Management: Work to become a trusted advisor to the client by understanding priorities, communicating clearly, and delivering high-quality work products that support desired outcomes.

- Cross-Functional Collaboration: Partner with project managers, product owners, business analysts, trainers, communications specialists, technical teams, vendors, and government stakeholders to align change activities with delivery milestones.

- Change Process Documentation: Document change management processes, decisions, actions, feedback, lessons learned, and knowledge transfer materials to support tr