Certified Medical Assistant (CMA)

About Eleanor Health

At Eleanor Health we are helping people affected by addiction live amazing lives. We work to fulfill this goal by building and growing the first addiction and mental health services provider designed to deliver a longitudinal, whole-person, value-based model of care for each community member. Our team is ambitious and committed to this unique opportunity, and understands the importance of attracting strong and experienced talent to make our vision for Eleanor Health a reality every day, and for every recovery journey we are entrusted to be a part of.

About the Role

Eleanor Health is seeking a compassionate and dedicated Certified Medical Assistant (CMA). The CMA will play a crucial role in supporting our mission to provide comprehensive and compassionate care to individuals recovering from substance use disorders. The ideal candidate will possess strong clinical skills, excellent communication abilities, and a deep commitment to improving patient outcomes. Our care model is delivered both virtually and in-clinic. This is a virtual role with the potential to become hybrid depending on location. This position is Full Time.

What You'll Do

- Member Care:

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- Conduct initial member intake and assessments, including social history, medical history, current medications, and overall member needs.

- Assist with the coordination of member care plans, ensuring adherence to prescribed treatments and protocols.

- Support members through the intake process, monitoring for withdrawal symptoms and providing appropriate interventions.

- Provide direct member care, which may include administering medications, injections, and other clinical tasks as directed by healthcare providers.

- Help cultivate a distinctive and engaging workplace culture grounded in mission focused care, proactive initiative, ethical conduct, and strong team collaboration.

- Clinical Support:

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- Prepare and maintain examination and treatment areas, ensuring a clean, safe, and organized environment.

- Manage and document member information in electronic health records (EHR) systems accurately and efficiently.

- Assist with obtaining prior authorizations and pre-certifications as appropriate.

- Serve as the first point of contact for medication-related questions, ensuring timely and appropriate escalation to the medical teams.

- Perform routine in-clinic laboratory tests, including urine drug screens, ensuring accurate documentation and reporting of results.

- Administrative Duties:

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- Schedule and coordinate member appointments, follow-ups, and referrals.

- Provide member education and resources on health maintenance, medication management, and substance use disorder recovery.

- Assists with front office tasks, including telephone reception, scheduling, check-in and time-of-service collections.

- Maintain inventory of medical supplies and equipment, ensuring proper stock levels and functionality.

- Team Collaboration:

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- Participate in interdisciplinary team meetings to discuss member progress, challenges, and care strategies.

- Communicate effectively with members, families, and team members, demonstrating empathy and cultural sensitivity.

- Support continuous improvement initiatives and contribute to the development of best practices in substance use disorder treatment.

Qualifications

- Education & Certification:

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- High school diploma or equivalent required.

- Completion of an accredited Medical Assistant or LPN program.

- Current certification as a Certified Medical Assistant (CMA) from a recognized certifying body (e.g., AAMA, AMT, NCCT)

- Experience:

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- Minimum of 1-2 years of experience in a clinical setting, preferably in a substance use disorder treatment facility or behavioral health environment.

- Experience with EHR systems and medical documentation.

- Skills & Abilities:

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- Strong clinical skills, including medication administration, and basic laboratory procedures.

- Excell