Centralized Leasing & Operations Assistant - Remote

Centralized Leasing & Operations Assistant

Location: South Carolina, Upstate (Anderson/Greenville/Spartanburg)
Summary

We are seeking a highly motivated, organized, and results-driven Centralized Operations & Leasing Assistant to support our leasing and property operations team. This role is ideal for an individual who thrives in a fast-paced environment, can effectively manage multiple priorities, and has a strong background in leasing, sales, and customer relationship management.

The successful candidate will serve as a centralized resource supporting leasing activities, resident and prospect communication, administrative operations, and follow-up. This individual must be proactive, accountable, detail-oriented, and comfortable using technology and CRM systems to drive leasing performance and operational efficiency. This role will assist with various properties within the conventional business unit’s portfolio.

Job Duties: (Note, this is not an all-inclusive list, and assignments may change based upon property or conventional business unit needs.
Primary:

- Managing new lead follow-up and appointment scheduling

- Conducting centralized renewal outreach and tracking

- Monitoring CRM compliance and lead management

Secondary:

- Performing work order satisfaction follow-up calls

- Completing concession and operational audits assigned by Regional team

- Assist with special tasks or projects for clients as assigned by Regional team

- Supporting reporting, compliance, and special projects

- Assisting with portfolio-wide administrative initiatives

- Providing remote coverage during PTO, leave, vacancies, and staffing shortages

- Assisting onsite teams with monthly reporting deadlines and administrative tasks when a vacancy is present

Key Responsibilities

- Manage and respond to leasing inquiries, leads, and prospect communications in a timely and professional manner.

- Conduct consistent and strategic follow-up with prospective residents to maximize conversions.

- Maintain accurate and up-to-date prospect, resident, and leasing information within applicable systems.

- Utilize CRM and property management technology to track leads, follow-ups, activities, and results.

- Support property teams with centralized administrative and operational tasks.

- Coordinate and prioritize multiple assignments while maintaining a high level of accuracy.

- Build strong rapport with prospective residents, residents, and internal team members.

- Identify opportunities to overcome objections, move prospects through the leasing funnel, and close business.

- Assist with lease-related documentation and processes.

- Conduct renewal follow up and maximize retention at various communities.

- Monitor outstanding follow-ups and ensure commitments and deadlines are met.

- Communicate effectively with onsite and corporate teams to ensure a seamless customer experience.

- Maintain confidentiality and professionalism when handling resident and company information.

- Contribute to leasing goals, occupancy objectives, and overall operational efficiency.

- Travel to any property in the portfolio at the request of Manager.

Required Qualifications & Skills

- Proven experience in leasing, sales, and property management

- Strong sales background with a demonstrated track record of closing.

- Proficiency with EliseAI, Yardi IQ/CRM, Yardi, and Blue Moon.

- Exceptional follow-up skills and the ability to consistently move prospects toward a decision.

- Highly organized with excellent attention to detail.

- Strong ability to multitask and manage competing priorities.

- Excellent verbal and written communication skills.

- Strong interpersonal skills and the ability to quickly build rapport and establish trust.

- Self-motivated and able to work independently with minimal supervision.

- Highly accountable with a strong sense of ownership.

- Comfortable working in a technology-driven, high-volume environment.

- Strong problem-s