Cartus Consultant II International Relocation - US Based Remote

International Assignment Consultant II - remote

MAJOR DUTIES AND RESPONSIBLITIES :

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Maintain an assigned caseload while providing single point of coordination for all phases of international relocation activities on behalf of the Client as outlined in contractual agreement;

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Demonstrate knowledge of Cartus products and services in all interactions; Deliver Cartus products and services to assigned customers according to Cartus and Client standards, programs and policies

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Manage CAD report to ensure Service Status Maintenance compliance and move milestones

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Maintain and enhance relationships with internal Cartus departments and external suppliers.

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Manage and maintain data within Cartus systems to adhere to Cartus and Client audit requirements;

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Identify areas of improvement; relating to services, processes and policies;

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Recognize, identify and promote opportunities to generate increased revenue

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Participate in special projects as needed

EDUCATION AND EXPERIENCE

- Bachelor's degree or equivalent work experience required.

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Previous experience with international relocation required

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Experience living or working abroad preferred

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2-3 years customer service experience required

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Demonstrates ability to be proactive and excel in a fast paced environment

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Proficient computer skills and in-depth knowledge of relevant software and systems (Microsoft Outlook, Excel, etc.)

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Exemplary written and verbal communication skills

KEY COMPETENCIES :

- Customer advocacy and superior customer service skills

- Clear and concise written and verbal communication skills

- Strategic thinker - strong judgment and decision making skills

- Interpersonal / Influencing skills

- Detail oriented; ability to multitask

- Strong relationship management skills;

- Organizational and planning skills;

- Proficient in being proactive;

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Excellent problem analysis and problem solving ability

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Ability to understand and adapt to customer, client and business needs;

- Interest in growth opportunities;

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Independent thinker, who also works well in a team

- Cultural awareness

- Innovative and resourceful

- Ability to be flexible

- Manage stress and pressure

Originally posted on Himalayas