Care Navigation and Benefits Specialist

This role specializes in navigating, documenting, and training on Veteran specific benefits, resources, and protocols. This includes VA Care, Community Care, and non-health related resources that address social needs (food, housing, etc.) This position reports to the Director of Care Coordination. The position does not have supervisory responsibilities.
Required Experience and Qualifications:

- 5+ years of experience as a clinical social worker, care coordinator, care navigator or similar field with demonstrated progressive program management experience

- 1+ years of experience working remotely

- Experience working directly with Veterans and/or within the VA system

- Knowledge of VA healthcare, veteran benefits/resources, behavioral health, and SDOH

- Experience working with medically and/or behavioral health complex populations

- Dedicated home office for remote work

- Strong interpersonal, communication (both verbal and written), collaborative, and problem-solving skills

- Experience working with members over the phone and by text message

- Experience documenting case notes in a care management or electronic health record platform

- Experience with motivational interviewing

Preferred Experience and Qualifications:

- Experience with Apple computers (i.e., MacBook) preferred

- Bilingual fluency in Spanish preferred

Key Responsibilities:

- Program and Workflow Development
- Assist in developing veteran specific care coordination workflows and processes

- Help establish guidelines for complex cases and escalations

- Identify appropriate scopes for non-clinical care coordinators, nurses, and social workers

- Help identify any gaps and opportunities as the program develops

- VA Resource Subject Matter Expert
- Serve as a resource regarding VA healthcare, benefits, and veteran specific services

- Help Care Coordinators navigate VA, community, and veteran specific resources

- Provide benefits education and connects veterans to appropriate benefits resources when additional assistance in needed

- Care Coordination Support
- Provide guidance on complex veteran cases

- Assist with determining appropriate referrals, resources, and escalation

- Provide direct veteran support when needed

- Training and Team Support
- Partner with Director of Training and Development/Director of Care Coordination to develop veteran-specific training

- Educate CCs on VA healthcare, veteran resources, benefits navigation, and common barriers

- Serve as an ongoing SW/VA subject matter expert for CC team

Ability To:

- Work effectively in a multi-cultural setting with a wide range of populations in a diverse community, while demonstrating knowledge and continued learning of the assigned community’s cultures and values.

- Be an advocate for, support, and motivate members to manage their health and healthcare.

- Maintain positive working relationships with members and their families, providers, and other external partners.

- Build trust, actively listen, intentionally communicate, collaborate, and problem-solve.

- Influence others toward positive outcomes.

- Show passion for helping people improve their lives.

- Move forward after setbacks or difficult interactions with members, using setbacks as learning opportunities for personal and professional growth.

Schedule:
- Full-time, Monday - Friday, 8:30am - 4:30pm CST

Work Environment and Physical Requirements

- This position is entirely remote, working from a dedicated home office.

- This position requires sitting for long periods of time.

- Travel not required.

Originally posted on Himalayas