Business Systems Analyst

The ideal candidate is a versatile business analyst who can work across multiple functional areas, quickly learn new products and processes, and balance strategic business analysis with hands-on application and production support. This is an opportunity for someone who enjoys wearing multiple hats, working with a variety of stakeholders and vendors, and supporting both established and evolving
WHAT WE CAN OFFER YOU:

- Business Systems Analyst I: $25.50 - $28.00, plus annual bonus opportunity.

- Business Systems Analyst II: $58,800 - $68,000, plus annual bonus opportunity.

- Business Systems Analyst III: $68,000 - $80,000, plus annual bonus opportunity.

- 401(k) plan with a 2% company contribution and 6% company match.

- Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.

- Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

- Provide day-to-day production support for Dental OR Employee Assistant Program applications , including troubleshooting and resolving system issues.

- Work with IS, vendors, and business users to ensure timely resolution of system incidents.

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Documentation: Recurring system issues then identify and implement long-term resolutions.

- Provide training and guidance to end-users on system functionalities and best practices.

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Track and analyze production support trends: Identifying patterns and areas for improvement to reduce recurring incidents.

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Testing & Implementation : Develop test scenarios and test cases based on business and functional requirements. Participate in system, integration, regression and user acceptance testing.

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Vendor & Operational Management: Track issues, requirements, deliverables, and operational activities. Help establish and improve processes in areas that may be evolving or less mature.

EAP Application Support:

- Serve as a business and application resource for EAP-related systems and processes.

- Develop and maintain knowledge of EAP products, workflows, and business operations.

- Support EAP application enhancements, system changes, testing, implementations, and production issues.

- Partner with internal teams and external vendors to investigate and resolve application issues.

- Assist with requirements and operational planning related to EAP services and outsourced capabilities.

Dental & Provider Data Management:

- Support Dental applications and related business processes.

- Perform and support provider data management, including provider updates and maintenance.

- Support fee schedule updates, processing files, production updates, and application maintenance.

- Research and resolve data discrepancies and application issues.

WHAT YOU’LL BRING:

- 2-3 years of experience in a Business Systems Analyst, Business Analyst, Application Analyst, or similar role, supporting an Employee Assistant Program or Dental Applications.

- Strong experience gathering, analyzing, and documenting business requirements. Along with experience in creating functional requirements and supporting application testing.

- Experience supporting applications in a production environment.

- Strong analytical, problem-solving, organizational, and communication skills and delivering projects in a timely manner.

- Prior experience working with Mutual of Omaha’s Workplace Solutions systems and business processes.

- You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.

- Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

- Experience supporting Employee Assistance Programs (EAP).

- Experience of dental applications such as Skygen or other dental programs

- Experience with fee schedules, provider files, data updates, file processing, or production support.

- Experience with