Business Program Manager

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.
Program Leadership

- Own end-to-end onboarding programs from planning through execution and continuous improvement.

- Define program goals, success metrics, milestones, and governance models.

- Develop scalable onboarding frameworks, processes, and playbooks.

Cross-Functional Collaboration

- Partner with Product, Relationship Management, Software Development, Sales, Service, Implementation, Commercial Software Support, and Training teams to ensure onboarding readiness.

- Serve as an internal SME for post-implementation issue resolution.

- Coordinate multiple workstreams and dependencies across organizations.

- Drive stakeholder alignment and executive communications.

Process Improvement

- Analyze onboarding workflows and identify opportunities for automation and efficiency improvements.

- Create standardized operating procedures, templates, and best practices.

- Lead change management initiatives supporting new tools and business processes.

Metrics and Reporting

- Develop and monitor key performance indicators (KPIs) including:
- Time-to-productivity

- Software adoption rates

- Onboarding completion rates

- Customer satisfaction (CSAT)

- Retention metrics

- SLA compliance

- Present insights and recommendations to business leaders.

- Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.

- The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day-to-day basis showing your support of our organizational culture.

Supervision
- N/A

Section 3: Experience, Skills, Knowledge Requirements
Required

- Bachelor's degree in Business, Information Systems, Communications, or related field.

- 5+ years of experience in Program Management, Customer Success, Operations, Software Implementation, or Enablement.

- Experience managing cross-functional business initiatives.

- Strong project management, communication, and stakeholder management skills.

- Experience with SaaS products and software deployment processes.

Preferred

- PMP, Agile, Scrum, or certification.

- Experience with CRM, Chorus or onboarding platforms.

- Data analysis and dashboard development experience.

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

Originally posted on Himalayas