Business Operations & Strategy Manager
Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.
Company Overview:
Gainbridge, a part of the Group 1001 enterprise, is a self-managed, innovative, digital platform providing its clients with direct access to trusted financial products to smartly grow their savings over time. Gainbridge strives to offer products through its platform that are simple, intuitive, and backed by smart technology with no complexity or hidden fees. Gainbridge empowers clients to take control of the financial future with simple solutions that are accessible to everyone no matter their budget.
Why This Role Matters:
The Business Operations Manager will own and evolve the operating system of Gainbridge. This is a high-visibility, high-trust role that sits at the intersection of strategy, process, and execution, partnering directly with senior leadership to build the rhythms, standards, and infrastructure that enable the business to scale. You will be accountable for a broad portfolio spanning the annual planning cycle, governance cadences, vendor operations, knowledge management, and company-wide coordination mechanisms, and you will be the person Gainbridge turns to when a high-stakes initiative needs someone to own it end-to-end, across teams that don't report to you.
If you thrive in ambiguity, are energized by making an entire organization run better, and can hold both strategic design and operational detail simultaneously, this role was built for you.
How You'll Contribute:
Annual Planning Cycle & Operating Cadence
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Own the company's Annual Planning Cycle from kickoff to completion, ensuring strategic priorities are translated into actionable operating plans across all teams.
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Run the business operating cadence (monthly performance reviews, bi-monthly all-hands, quarterly GAB prep) — scheduling, agendas, pre-reads, and notes.
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Develop and manage the annual Operational Plan, tracking OKR progress against business priorities and surfacing risks to leadership in a timely manner.
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Partner with the AVP, Strategy on the monthly Standard Update, gathering, validating, and structuring the underlying data (Scorecard, TAC, MAC, COF, NPS, premium run rate) that anchors the narrative to leadership and the Gainbridge Advisory Board.
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Lead QBR (Quarterly Business Review) company meetings that drive accountability and informed decision-making, creating a shared understanding of where we are.
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Implement and update workflow processes across teams to improve efficiency and reduce friction.
Key Vendor Management
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Lead the Gainbridge Vendor Management Program: onboarding, payment and budget tracking, invoice routing, PO/request tracking, contract renewal, and performance scorecards, all in partnership with Sourcing, Finance, IT, and Legal.
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Mastery of why we use a vendor : what key activities are the vendors supporting? Are they competitively priced? Should we consider a new tool?
Risk, Compliance & Infrastructure
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Own the Business Continuity planning process (BIA / BCP), identifying and documenting Critical Business Processes and ensuring plans are current and actionable.
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Own the Legal Compliance Workflow, ensuring regulatory obligations are tracked, assigned, and met on time.
Cross-Functional Program Leadership
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Own end-to-end delivery of Gainbridge's highest-stakes cross-functional initiatives, from initial scoping and success criteria through launch. These projects are the kind of work that touches Product, Engineering, Marketing, Compliance, and Ops, etc., simultaneously.
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Crea