Business Client Advice Centre Agent - Remote

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC , we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC , please visit CIBC .com
What you'll be doing

Business Banking supports entrepreneurs and business owners with advice, service, and solutions that help them manage and grow their businesses. As a Business Client Advice Centre Agent, you'll be the first point of contact for clients reaching out through the inbound queue, delivering responsive customer service and helping triage requests to the right support channels. You'll manage a range of client inquiries with professionalism, accuracy, and care while creating a positive experience in every interaction. Using your contact centre experience and business banking knowledge, you'll identify client needs, address routine requests, and help ensure clients receive timely support. In this fast-paced environment, you'll balance service excellence, sound judgment, and attention to detail to support smooth day-to-day operations.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform work activities remotely, and will only be required to be on-site on an occasional basis. Details on your work arrangement will be discussed at the time of your interview.

All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business-related purposes.

Agent@Home Program Requirements

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Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.

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Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps).

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Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

The Business Client Advice Centre (BCAC) is open Monday to Friday from 8:00 AM to 8:00 PM ET and Saturday from 10:00 AM to 6:00 PM ET. You must be able to work flexible hours on a rotating basis to accommodate client and branch schedules. Hours could change to accommodate future branch hours and to support branches nationally.
How you'll succeed

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Client service - Answer inbound client calls, provide a high level of customer service, and create positive experiences through clear, professional communication.

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Request triage - Assess client needs, identify the nature of each inquiry, and direct requests efficiently to the appropriate team or solution.

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Problem solving - Resolve routine client concerns and service requests accurately while using sound judgment to escalate more complex matters when needed.

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Operational excellence - Follow established contact centre processes and service standards to support consistent, timely, and compliant client interactions.

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Team contribution - Work collaboratively with partners across Business Banking to support shared goals and help maintain an efficient, client-focused advice centre environment.

Who you are

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You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

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You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.

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You can demonstrate experience in contact centre operations, inbound call handling, customer service, business banking knowledge, and working in a fast-paced environment.