Business Analyst III

Job Summary:

The Business Analyst III plays a critical role in bridging the gap between business needs and technology solutions within the organization. This position involves participating on complex projects, collaborating with cross-functional teams, and providing insights to drive business improvements.
Essential Functions:

- Lead collaboration efforts with stakeholders to identify business needs, gather requirements, and document actionable insights that align with organizational goals

- Review project artifacts, including Business Cases and contracts, to ensure alignment with business objectives and requirements

- Facilitate requirements elicitation sessions and participate in Feature refinement sessions to gather and document comprehensive requirements

- Create, maintain, and align Features in ADO, ensuring proper tracking and organization through Parent/Child relationships and related links

- Develop supporting diagrams, such as process flows and context diagrams, and assist the Business Owner with current or future state process flows

- Ensure smooth transition and alignment with the Product Owner for features that are refinement ready

- Utilize advanced modeling techniques to facilitate the elicitation and gathering of requirements for complex projects, ensuring thorough documentation and traceability

- Recommend process improvement solutions that increase efficiency, reduce costs, and improve service delivery

- Provide guidance and mentorship to junior analysts, fostering a culture of continuous improvement and knowledge sharing within the team

- Work closely with IT, product owners, business stakeholders, and other departments to ensure clear alignment and understanding of requirements, facilitating communication and collaboration across teams

- Take action on insights from dashboard and metric analysis to correct data and optimize business processes

- Provide input on project status reports related to requirements and change control to the Program/Project Manager

- Partner with Program/Project Manager to deliver Epics and Features to meet milestone dates

- Partner with BA IV, Product Owner, BA Manager, and/or Program/Project Manager in resolving escalated items and escalate issues, risks, or blocked features

- Prepare and present comprehensive reports, including findings, recommendations, and progress updates, to senior leadership and stakeholders as requested

- Perform any other job duties as requested

Education and Experience:

- Bachelor’s degree or equivalent years of relevant experience is required

- Master’s degree is preferred

- A minimum of five (5) years of experience in requirements management is required

- Healthcare delivery and/or payer industry experience is preferred

- Experience working with Azure DevOps, Service Now, JIRA, Modern Requirements, or equivalent suite of business requirements management tools and software development processes, including hybrid/agile, is preferred

Competencies, Knowledge and Skills:

- Strong analytical skills

- Track record of successful requirements delivery

- Ability to influence stakeholders at all levels

- Proficient in Microsoft Office tools, including Outlook, Excel, Word, and Visio

- Demonstrates applicable practical and experiential knowledge

- Demonstrates fundamental awareness and understanding of basic business analysis skills and knowledge

- Knowledge of IT development cycle and Agile Framework

- Thorough understanding of business analysis principles, process, and applications/elicitation tools used for managing requirements

- Thorough understanding of a project lifecycle, including processes, techniques and tools

- Strong interpersonal and proven ability to establish effective working relationships with stakeholders at all levels

- Excellent written and verbal communication skills

- Ability to work independently and within a team environment

- Effective listening and critical thinking skills

- Effective problem-solvi