Bridge Client Success Manager

At the N2 Company, our vision is " to be the most respected franchise in the nation, to share stories that build community, and to provide meaningful work for our team".

About Us

The N2 Company is America’s leading publisher of community magazines. We’re proud of our award-winning media brands – they reach millions of readers in nearly every state and help great businesses connect with ideal clients – but we’re even more proud to provide supportive and fulfilling remote work opportunities for our people.
About The Role

As our new Bridge Client Success Manager, you’ll play a critical role in driving revenue and building relationships that last as the face of our company, ensuring every client interaction leaves a lasting, positive impression. In this fast-paced, target-driven position, your dedication to exceptional service and problem-solving and ability to connect with clients and deliver tailored solutions will directly contribute to our success and yours. You’ll be responsible for onboarding, regular touch points, renewals, cross-sells, up-sells, and be the main point of contact for our advertisers.

This is a fully remote position. Interviews will be conducted via phone and video calls for your convenience. The starting salary range is $52,000 to $55,000, with opportunities for growth and advancement.
The Role in Action

- Build and grow strong client relationships by delivering excellent service and helping clients see the value of partnering across N2’s print and digital platforms.

- Serve as the primary point of contact for clients and Area Directors, ensuring clear communication and a smooth client experience.

- Lead client onboarding by gathering assets and coordinating campaign setup to ensure successful and timely launches.

- Maintain accurate CRM and billing records, updating notes and resolving payment or account issues as needed.

- Drive client retention and growth by renewing partnerships, identifying upsell or cross-sell opportunities, and proactively addressing potential cancellations.

The Ideal Candidate

We’re looking for someone who will hit the ground running with knowledge of:

- Client account management for ongoing service engagements and retainers.

- CRM systems for B2B services (monday.com) and account health tracking.

- Contract management (renewals, onboarding, cross-sells, up-sells).

- Data analysis and reporting on service performance, SLAs, and client outcomes.

- Process documentation, playbooks, and service workflows.

- Virtual communication and presentation skills (Zoom, Aircall, emails).

- Risk identification and escalation management.

Skills and Qualities that Set You Apart:

- Experience managing mid-market or enterprise B2B service clients in a remote environment.

- Experience owning post-sale relationships and acting as the primary strategic point of contact.

- Leadership experience in client onboarding, discovery, and expectation-setting for services delivery.

- Experience running recurring status calls, QBRs, and reviews focused on business outcomes.

- Experience supporting renewals, expansions, and long-term account growth through value demonstration.

- Experience resolving escalations and maintaining client confidence during delivery challenges.

- Experience working across time zones with distributed internal teams and clients.

- Experience retaining and growing accounts by aligning services to evolving client goals.

Benefits Designed with You in Mind
Health & Wellness

- Full health care coverage for you and your family.

- Complimentary basic dental coverage .

- Access to a licensed nutritionist to support your health and wellness goals.

-
Employee Assistance Program (EAP) with complimentary mental health resources and additional support services.

Financial Security

-
401(k) plan with a company match to help secure your financial future.

-
Financial planning services to guide you in achieving your financial goals.

- $7,000 contributio