Brand Communications Manager

Brand Communications Manager

Skincare Manufacturing | Remote

About Moe’s Group:

Moe’s Group is a global skincare manufacturer trusted by 100+ beauty brands worldwide. We help brands develop and scale skincare products through formulation, sampling, production, and fulfillment.

We’re growing fast and looking for someone to build and lead our Client Experience function from the ground up.

About the Role

This is not a typical customer support role.

You’ll own the full client experience — from first inquiry to repeat orders — while creating the systems, processes, and communication standards that make working with us smooth, professional, and scalable.

You’ll work closely with Sales, R&D, QA, Production, Packaging, and Logistics to improve client communication, reduce delays, prevent issues, and strengthen long-term relationships.

We’re looking for someone proactive, organized, calm under pressure, and highly resourceful — someone who can create structure from chaos.

What You’ll Do:

Improve the client journey from onboarding to production

Build SOPs, templates, workflows, and reporting systems

Manage client communication and escalations

Improve sample-to-PO conversion and repeat order rates

Run client feedback and NPS programs

Manage online reviews and social inbox communication

Coordinate with internal teams to solve issues quickly

Help build and train a future support team

What We’re Looking For:

3–6 years experience in client experience, account management, operations, or customer success

Strong written communication skills

Experience building systems and improving processes

Comfortable handling difficult conversations professionally

Highly organized with strong follow-through

B2B experience preferred

Cosmetics, manufacturing, or skincare industry experience is a plus

Why Join Us?

100% remote

Fixed weekends off

Long-term stable role

Growth opportunity into leadership

Tools and training provided

Opportunity to build a department from scratch

Learn more about our company by visiting our website: ---------- /. For the latest updates and opportunities, follow us on LinkedIn: www. ---------- /company/moesgroup/