Billing Operations Specialist

About Us!

Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor’s globally integrated product portfolio supports a school’s foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance.

Location: Philippines (Remote)
Type: Contract

Working Hours: This is a hybrid-shift role covering both UK and US business hours. The required shift is 7:00 PM – 4:00 AM Philippine Time (PHT), Monday through Friday. Candidates must be comfortable and available to consistently work this schedule as a condition of the role.
Role Overview

We are seeking a highly capable Billing Operations Specialist to support and scale our global Order-to-Cash operations. This role will initially focus on UK-based transactions but is expected to evolve into supporting a global book of business across multiple regions, products, and transaction types.

This position goes beyond transactional billing. The ideal candidate will bring a strong sense of ownership, the ability to navigate complexity, and a mindset focused on accuracy, efficiency, and continuous improvement. You will play a critical role in ensuring timely invoices, resolving billing inquiries, and partnering cross-functionally to improve upstream and downstream processes.
Key Responsibilities

Billing & Invoice Processing
• Own end-to-end billing operations for new system deals, renewals, and amendments across assigned accounts
• Ensure invoices are generated accurately, timely, and in alignment with contractual terms
• Reconcile billing data across systems to ensure completeness and accuracy
• Identify and resolve discrepancies proactively

Renewals & Recurring Revenue
• Manage monthly renewal invoicing processes across assigned accounts
• Validate contract terms, pricing, and billing schedules prior to invoice generation
• Partner with internal teams to resolve gaps that may delay invoicing

Customer & Internal Support
• Serve as a primary point of contact for billing-related inquiries from customers and internal stakeholders
• Investigate and resolve issues with professionalism, urgency, and attention to detail
• Deliver a high standard of customer experience while maintaining policy and control

Cross-Functional Collaboration
• Work closely with Sales, Customer Success, Contracts, and Finance to ensure accurate deal execution
• Provide feedback on upstream process gaps (e.g., incomplete deal data, incorrect documentation)
• Escalate risks and blockers appropriately while proposing solutions

Process Improvement & Scale
• Identify opportunities to streamline workflows and reduce manual effort
• Contribute to standardization of global billing processes and best practices
• Support system enhancements and process changes (e.g., ERP, CRM integrations)

Global Operations Readiness
• Develop the capability to support billing across multiple regions, currencies, and business models
• Participate in cross-training to support broader team coverage and scalability
• Maintain flexibility to support extended hours during peak periods (e.g., month-end, quarter-end)
Required Experience & Skills

Experience
• 3–5+ years in Billing Operations, Order-to-Cash, or similar finance operations role
• Experience working in a high-volume, fast-paced environment with complex transactions
• Exposure to SaaS, subscription billing, or recurring revenue models preferred
• Experience supporting or collaborating with global teams is a strong plus

Technical Skills
• Strong working knowledge of ERP systems (e.g., NetSuite) and CRM tools (e.g., Salesforce)
• Proficiency in Excel (data valida