Bilingual Outbound Enrollment Agent

Five Star Solutions is seeking Bilingual Outbound Enrollment Agents for English and Spanish to support a fast-paced healthcare enrollment program serving eligible health-plan members. This is a light sales , scripted outbound position focused on helping members understand and enroll in available health programs.

This is an exciting opportunity to join a growing program where strong performers can make an immediate impact by helping members while delivering exceptional customer experiences.

This is a remote position for those that reside in = AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Responsibilities

- Make outbound calls to eligible health-plan members using an automated dialing system.

- Follow established scripts and enrollment procedures accurately.

- Engage members in professional, friendly, and conversational discussions.

- Explain program benefits and enrollment opportunities clearly.

- Address common questions and objections while keeping the conversation focused on enrollment.

- Navigate Salesforce CRM and other required systems while speaking with members.

- Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.

- Document call outcomes and enrollment activity accurately.

- Meet established quality, productivity, and enrollment goals.

- Protect member information and follow all required privacy and compliance procedures.

Qualifications

- Previous outbound calling, call center, customer service, sales, or enrollment experience preferred.

- Strong verbal communication and active listening skills.

- Comfortable following a structured script while maintaining a natural conversation.

- Ability to confidently handle questions, hesitation, and objections.

- Professional, patient, and empathetic communication style.

- Comfortable working with CRM systems and multiple computer applications.

- Strong attention to detail and accurate documentation skills.

- Ability to work independently in a remote environment.

- Reliable attendance and a strong commitment to meeting performance expectations.

- Must be able to Speak, Read, & Write fluently in English & Spanish

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

Originally posted on Himalayas