Bilingual Medical Virtual Assistant

Job Title: Bilingual Medical Virtual Assistant

Job Code: [PI-WAT]

Position Type: Part-Time

Work Hours: 9:30 AM – 1:30 PM Eastern Daylight Time, Monday – Friday

Salary range: $6–$8 per hour (commensurate with experience)

This remote position supports both clinical operations initiatives, playing a vital role in building client relationships, and managing front-desk responsibilities
Job Responsibilities:

- Handle appointment scheduling, confirmations, and reminders via phone, text, or email.

- Manage patient intake and front desk communications, ensuring smooth onboarding and client interaction.

- Maintain accurate and confidential patient records and files.

- Support insurance verification, pre-authorizations, and billing coordination, including following up on claims when needed.

- Serve as the primary point of contact for patient outreach and follow-ups with families or guardians.

- Utilize telehealth platforms to assist with session coordination and troubleshooting.

- Answer inbound calls in a professional, friendly, and bilingual manner.

- Prioritize and respond to emails, texts, and client inquiries efficiently.

- Ensure clear and compassionate communication with clients and their families.

- Lead outreach effort via email and phone by connecting with local preschools, schools, pediatricians, neurologists, other healthcare providers, and community centers

Requirements

- Fluent in English and Spanish (spoken and written) – a must.

- Previous experience in a healthcare setting or with ABA therapy is preferred, but not required.

- Comfortable handling insurance processes, including pre-authorizations and verifications.

- Strong communication and interpersonal skills with the ability to speak confidently with clients and providers.

- Familiarity with Google Workspace (Docs, Sheets, Calendar, Gmail) and telehealth platforms.

- Experience with or willingness to learn Central Reach (preferred).

- Experience managing social media accounts for a business or practice.

- Background in content planning or digital marketing (even basic level).

- Familiarity with HIPAA and confidentiality standards.

Basic requirements

- Must have relevant work experience

- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]

- Must be available for video meetings with your camera on (when needed)

Technical requirements

- Device: Reliable laptop or desktop computer.

- Internet: High-speed connection (minimum 10 Mbps).

- Audio: Noise-canceling headset.

- Video: Webcam for virtual meetings.

- Workspace: Quiet, professional environment

Benefits

- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.

- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.

- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.

- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.

- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.

- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances