Bilingual Dental Front Desk & Patient Coordinator - OR

We are seeking an experienced Bilingual Dental Front Desk & Patient Coordinator to serve as the practice's primary remote front-desk representative.
This is not a general virtual assistant position . The ideal candidate must already understand how a dental office operates, including handling incoming patient calls, communicating professionally with patients, scheduling dental appointments, managing emergency calls, and coordinating hygiene/recall appointments.
Because the practice regularly serves Spanish-speaking patients, fluent English and Spanish is required .
Key Responsibilities
1. Answer Incoming Patient Calls
- Serve as the primary remote front-desk point of contact for patients.
- Answer incoming calls professionally and warmly.
- Understand patient needs and provide appropriate assistance.
- Communicate clearly with both English- and Spanish-speaking patients.
- Handle calls efficiently while maintaining a positive patient experience.

2. Schedule Dental Appointments
- Schedule patients directly into the practice's schedule using Dentrix.
- strong knowledge of dental scheduling workflows.
- Properly prioritize and schedule emergency dental patients.
- Be especially attentive to emergency scheduling needs during weekends.
- Maximize opportunities to place appropriate emergency callers on the schedule.

3. Recall & Hygiene Scheduling
- Make recall calls and follow up with existing patients.
- Conduct hygiene-related outreach.
- Schedule and reschedule hygiene appointments.
- Follow up with patients to help maintain a full hygiene schedule.
- Identify opportunities to re-engage patients who are due for care.

Additional Responsibilities
- Monitor and manage the practice's marketing and lead-tracking portal.
- Properly enter and assign a status to every incoming call.
- Track the source of incoming calls to help the practice measure marketing ROI.
- Monitor the remote patient check-in system and assist patients when needed.
- Support patients completing paperwork/check-in through the practice's iPads.
- Complete additional front-office and administrative tasks during slower periods.
- Assist with insurance verification and checks as needed.
- Support prior authorization tasks as responsibilities expand.
- Assist with additional scheduling, outbound calls, and administrative duties.
- Potentially support marketing-related activities through the practice's marketing portal.
- As the practice grows, potentially support the full-arch program , including appointment scheduling and initial patient communication.

Requirements
Required Qualifications
- Previous dental office experience is required.
- Experience working in a dental front-desk or reception role.
- Strong dental scheduling experience.
- Experience handling high-volume incoming dental calls.
- Experience handling or triaging emergency dental calls.
- Experience with dental recall and hygiene scheduling.
- Fluent English and Spanish.
- Excellent verbal and written communication skills.
- Warm, friendly, and patient-focused personality.
- Strong attention to detail and organizational skills.
- Ability to work independently in a remote environment.
- Reliable and committed to a long-term position.
- Comfortable working weekends and holidays when the practice is open.

Preferred Qualifications
- Experience with Dentrix .
- Experience with marketing, lead-tracking, or call-source platforms.
- Previous experience working remotely for a dental practice.
- Experience with insurance verification or prior authorizations.

Important: Dental Experience Is Essential
The practice is specifically looking for someone who already understands the fundamentals of working in a dental office .
Candidates should be comfortable with:
- Receiving and handling dental patient calls.
- Communicating with patients about their needs.
- Scheduling dental appointments appropriately.
- Understanding the difference between routine and emergency dental needs.
- Managing recall