Bilingual Dental Biller + Front Desk Support (English/Spanish)
Bilingual Dental Biller + Claims Front Desk Support (English/Spanish)
Salary: $6.00–$7.00 USD per hour (depending on experience)
Employment Type: Full-Time (40+ hours/week)
Schedule: Monday to Friday | 9:30 AM – 6:30 PM Pacific Time (PST) with a 1-hour unpaid break
About the Role
Our client is seeking an experienced Bilingual Dental Biller + Claims Front Desk Support to join our growing team. This position is ideal for a highly organized and detail-oriented dental professional with strong experience in orthodontic and oral surgery billing, insurance claims, and front desk support. The successful candidate will play a key role in ensuring accurate claim submission, timely insurance follow-up, and exceptional patient service while supporting two busy dental offices.
This is primarily an administrative and billing-focused role with occasional front desk and phone support responsibilities.
Key Responsibilities
Dental & Orthodontic Billing (Primary Responsibility)
Primary requirement: General dental insurance claim submission and billing experience (not strictly ortho/oral surgery—those are extensions)
- Process and submit dental, orthodontic, and oral surgery insurance claims accurately and on time.
- Ensure claims are complete, compliant, and submitted correctly to maximize reimbursement.
- Review unpaid, denied, or rejected claims and take appropriate corrective action.
- Prepare and submit appeals for denied claims.
- Monitor claim status and follow up with insurance companies until resolution.
- Maintain accurate billing documentation and patient financial records.
- Work with Denti-Cal (California Medicaid) and commercial dental insurance plans.
Insurance Verification & Claims Management
- Verify dental insurance eligibility and benefits prior to treatment.
- Confirm patient coverage, deductibles, copays, and treatment limitations.
- Obtain benefit information and communicate coverage details when necessary.
- Follow up with insurance carriers regarding pending claims and authorizations.
- Maintain detailed documentation of insurance communications and claim updates.
Front Desk & Patient Support
- Answer overflow inbound calls professionally.
- Assist new patients with scheduling appointments and responding to general inquiries.
- Route calls appropriately and provide excellent customer service.
- Support front desk operations during high patient volume.
- Maintain HIPAA compliance while handling patient information.
Administrative Support
- Assist with billing questions and account inquiries.
- Support administrative functions across two dental office locations.
- Maintain organized patient records and billing documentation.
- Collaborate with in-office staff to ensure efficient daily operations.
- Participate in cross-training to support multiple office workflows.
Nice-to-have : Sales/follow-up call experience to generate treatment starts.
Requirements
Required Qualifications
- Minimum 2 years of dental billing experience (Required)
- Orthodontic billing experience (Preferred)
- Oral surgery billing experience (Strongly Preferred / Must Have)
- Experience handling:
- Insurance claim submissions
- Claim follow-up
- Appeals and denials
- Insurance verification
- Experience working with Denti-Cal (California Medicaid) is highly preferred.
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Native or fluent bilingual English/Spanish speaker (Required) — approximately 50–60% of patients are Spanish-speaking.
- Strong understanding of HIPAA regulations and healthcare compliance.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced dental environment.
- Strong written and verbal communication skills.
- Comfortable supporting multiple office locations.
Software & Tools
Experience with the following is preferred:
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Cloud 9 (training provided if needed)
- OpenDental
- Google Workspace
- Slack
- Salesforce
- Skype
- Zoom Meetings
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